Logistic Customer Service Representative

Summary: Interviews customers and records interview information into computer for customer service by performing the following duties.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Talks with customer by phone or in person and receives orders for account.

• Supervise assigned accounts

• Deliver Customer expectation

• Fills out contract forms, determines charges for service requested, communicates changes with accounts and ensures orders and changes are executed.

• Solicits sale of new or additional services.

• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.

2+ Years of customer service/logistic a must