About the Role
Customer Service Coordinator (Order Processing, Project Management, Administration & Logistics) A role combining operational coordination and project support. The Customer Service Coordinator, working directly with the Manager of Operations , ensures customer satisfaction while coordinating activities that drive the performance of a structured team of 12 people. Primary Mission On the one hand, ensure the smooth, efficient, and reliable management of the customer order processing workflow, from receipt through delivery and invoicing, while maintaining a high level of customer satisfaction and operational excellence. On the other hand, manage the administration of Turnkey Business and Project Business initiatives. Key Responsibilities 1. Order-to-Cash (O2C) Process Management Oversee the entire customer order lifecycle Ensure order compliance (pricing, terms, deadlines) Optimize processing workflows and reduce lead times 2. Cross-Functional Coordination Collaborate closely with the Sales and Finance teams Ensure clear communication of priorities and constraints Manage escalations and resolve operational incidents 3. Team management coordination and support Assist with the supervision, training, and development of a team of order managers Monitor performance and encourage continuous improvement 4. Continuous improvement Identify inefficiencies and propose optimizations Participate in transformation projects (ERP, digitization, automation) 5. Quality and Compliance Ensure compliance with internal procedures and contractual requirements Ensure data quality in systems Participate in internal/external audits Desired Profile Education & Experience Bachelor’s or Master’s degree in Supply Chain, Management, Business, or equivalent through experience 5–8 years of experience in order management Experience in team coordination, strongly preferred Technical Skills Proficiency in Order-to-Cash processes Good knowledge of SAP Excellent proficiency in Excel and reporting tools Soft Skills Leadership and ability to bring people together Organizational skills and attention to detail Customer- and results-oriented Excellent communication skills Analytical and problem-solving skills Language Skills French or Dutch Fluent English Key Performance Indicators (KPIs) On-time order processing rate Order error rate Customer satisfaction level Team productivity Average processing time (Order Cycle Time) Key Responsibilities Continuous improvement of the customer experience Optimization of operational costs Process improvement Managing complexity (multi-country, multi-product) KSB is a leading supplier of pumps, valves and related service. Our reliable, high-efficiency products are used in applications wherever fluids need to be transported or shut off, covering everything from building services, industry and water transport to waste water treatment, power plant processes and mining. Founded in 1871 in Frankenthal, Germany, the company has a presence on all continents with its own sales and marketing organisations and manufacturing acilities. Around the globe, more than 190 service centres and around 3,500 service specialists are on hand to provide local inspection, servicing, maintenance and repair services under the KSB SupremeServ brand. Innovative technology that is the fruit of KSB’s research and development activities forms the basis for the company’s success. At KSB, we recognise that it is people who actually make the difference – the people we employ and the people we serve. This is why we are committed to equal rights and treatment worldwide and never lose sight of the aspects ecology and sustainability when manufacturing our products. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest! Get to know KSB