About the Role
Our client based in Dursley are currently recruiting for Sales Order Coordinator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.
The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.
Responsibilities:
-Receiving and accurately processing retail customer orders
-Review the system data daily to ensure dispatch reports are aligned
-Work with the warehouse team log product shortages and end dates on the system
-Deal with customer enquiries, passing details through to relevant department as appropriate
-Work with finance team to manager proforma invoices
-Informing internal and external stakeholders of changes in demand and logistics
-Work with logistics partners to ensure stock is picked and delivered correctly
-Amend and update changes to sales prices
-Track delivery performance on the warehouse portal, identify issues and reporting back
-Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies
-Ensure orders are invoiced accurately and allocated batches and weights are correct
-Analyse and track data to extract performance data and interpret/report on it
-Booking and liaising with hauliers
Candidate Attributes:
-Proactive and adaptable with a “can do” attitude
-Excellent attention to detail and accuracy
-Ability to stay calm under pressure
-Strong communication skills