GenAI Solution Architect

GeekSoft Consulting | Fixed Term Employment

Utrecht, Netherlands | Posted on 06/26/2026

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• Industry Technology
• Date Opened 06/26/2026
• Job Type Fixed Term Employment
• Work Experience 10+ years
• State/Province Utrecht
• City Utrecht
• Zip/Postal Code 3454
• Country Netherlands

• Help design, build and continuously improve the clients online platform.
• Research, suggest and implement new technology solutions following best practices/standards.
• Take responsibility for the resiliency and availability of different products.
• Be a productive member of the team.

• The GenAI Solution Architect will lead the design, architecture, and implementation of next-generation Generative AI solutions within the Contact Center, AI, and CRM domain, with a strong focus on enhancing enterprise chatbot capabilities.
• Responsible for modernizing the AI platform to improve scalability while incorporating emerging technologies such as Voice AI, multi-turn conversations, conversational memory, agent evaluation, MCP servers, and Agentic AI to deliver superior customer experiences.
• This position plays a key role in defining the future AI architecture by collaborating with business and technology teams to deliver secure, scalable, high-performing, and enterprise-ready solutions aligned with organizational objectives.
• Design and implement scalable GenAI solutions for Contact Center and CRM platforms.
• Define the target architecture for enterprise chatbot platforms and AI services, ensuring scalability, resilience, security, and maintainability.
• Continuously monitor advancements in Generative AI, evaluating emerging technologies, industry trends, and innovative capabilities to drive platform evolution.
• Translate business requirements into robust technical architectures aligned with enterprise architecture standards and best practices.
• Own the quality and technical integrity of solution designs throughout the delivery lifecycle.
• Ensure solutions meet enterprise requirements for performance, availability, scalability, security, privacy, integrity, accessibility, and operational excellence.
• Drive the adoption of emerging AI capabilities, including Voice AI, Agentic AI, conversational memory, multi-turn dialogue management, MCP servers, and intelligent agent evaluation.
• Collaborate with business stakeholders, architects, product owners, and engineering teams to gather functional and technical requirements.
• Promote reusable AI capabilities and architectural standards across squads and business domains.
• Support enterprise integration through APIs, web services, event-driven architectures, and modern integration frameworks.
• Contribute to architecture governance, technical roadmaps, and long-term AI platform strategy.
• Bachelor's or Master's degree in Computer Science, Data Science, Artificial Intelligence, Software Engineering, or a related discipline.
• Strong experience designing and implementing Generative AI solutions and enterprise AI platforms.
• Knowledge of Contact Center and CRM ecosystems, including technologies such as Genesys Cloud, Salesforce CRM, Microsoft Dynamics CRM, Azure, and AWS.
• Experience with enterprise architecture frameworks and methodologies such as TOGAF, ArchiMate, or DYA.
• Strong understanding of Large Language Models (LLMs), conversational AI, Retrieval-Augmented Generation (RAG), prompt engineering, and Agentic AI concepts.
• Experience integrating AI solutions through REST APIs, web services, event streaming platforms, and distributed architectures.
• Familiarity with Agile and Scrum delivery methodologies.
• Excellent analytical and problem-solving skills with the ability to design innovative enterprise solutions.
• Strong communication, stakeholder management, and technical leadership capabilities.
• Ability to influence architectural decisions and effectively communicate technical concepts to both business and technical audiences.
• Professional proficiency in English; Dutch language skills are considered an advantage.
• Ability to collaborate with teams based in the Netherlands, including participation in on-site meetings when required.
• Strategic thinker with a passion for innovation and enterprise AI transformation.
• Strong customer focus with the ability to balance business needs and technical excellence.
• Independent, proactive, and capable of driving architectural initiatives with minimal supervision.
• Collaborative leader who thrives in cross-functional Agile environments.
• Committed to continuous learning and staying at the forefront of Generative AI technologies and industry best practices.

• A challenging, innovating environment.
• Opportunities for learning where needed.

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