An exciting opportunity to work within a brand new landmark Build to Rent (BTR) development in Manchester. We’re seeking a Night Resident Services Agent to join the on-site team and play a vital role in delivering an exceptional resident experience. Reporting to the General Manager and Assistant General Manager, you’ll be at the heart of the community — ensuring every resident and visitor receives a warm welcome and a seamless service from day one.
Location: Manchester
Salary: up to ÂŁ28,000 per annum
Hours: 4 Nights on, 4 Night off
Job Description
n- Deliver a professional, friendly, and welcoming service to all residents and visitors.
- Build strong relationships with residents, colleagues, and contractors to create a positive, community-led environment.
- Coordinate day-to-day front-of-house operations, ensuring the highest standards of presentation and service.
- Support residents with move-ins, apartment inductions, and everyday queries.
- Log and manage resident requests, maintenance issues, deliveries, and visitor access.
- Conduct regular inspections and assist in maintaining health, safety, and security standards.
- Work collaboratively with management to enhance resident satisfaction and identify opportunities for service improvement.
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About You
n- Previous experience in residential, hospitality, or customer-facing environments (e.g. Build to Rent, Purpose Built Student Accommodation, hotels, front of house, concierge, or property management) will be highly regarded.
- Has a passion for delivering outstanding customer service and building meaningful relationships.
- Communicates clearly, confidently, and professionally at all times.
- Is proactive, organised, and able to multitask effectively in a busy environment.
- Has strong attention to detail and takes pride in maintaining high standards.
- Can think on their feet, solve problems quickly, and act with initiative.
- Has good computer literacy (Microsoft Word, Excel, Outlook) and sound knowledge of health and safety principles.
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Why Join the team?
n- You’ll be part of a forward-thinking team redefining city living in Manchester. Our client offers:n
n- A supportive, people-first working environment.
- Opportunities for professional growth within the Build to Rent sector.
- The chance to make a real impact on residents’ day-to-day experience.
- A beautifully designed workplace in one of Manchester’s most exciting new communities.
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Ready to join the team?
If you’re passionate about creating memorable resident experiences and want to be part of Manchester’s newest premium rental destination, we’d love to hear from you.