Customer Success & Solution Engineering

Our SEs are inquisitive, nimble, and able to clearly articulate the technical benefits and requirements of Mixpanel to developers and product managers, while also communicating the business value of our product to high-level executives. In your first month, you’ll become a Mixpanel expert—both in features and functionality as well as implementation. You’ll have the opportunity to shadow customer calls and demos with current Sales Engineers and Account Executives while learning to articulate our value proposition. You’ll also be trained on Mixpanel’s internal systems and tools to set you up for success. Within your first three months, you’ll be directly involved in deal cycles with Commercial Account Executives. You’ll lead the technical qualification for customer use cases and deliver customized demos for prospects. You’ll work directly with leadership at the prospect’s organization to understand business challenges that can be solved through an analytics platform and consult on how Mixpanel can address those challenges to achieve a strong ROI. You’ll also work with the prospect’s business and technical teams to scope and execute proof-of-concept projects to establish Mixpanel’s value—including consulting on data ingestion methods, overall architecture, success criteria, and rollout strategies for analytics tools across an organization. Responsibilities Serve as a trusted technical advisor for prospects, providing strategic consultation on data architecture, governance, instrumentation, and business outcomes. Communicate and consult effectively at all levels of the customer’s organization to earn trust and influence buying decisions. Bridge the technical-business gap—working with senior stakeholders to define success for proof-of-concepts and ensuring successful execution and outcomes. Leverage your Mixpanel expertise and technical/consultative skills to impart best practices throughout proof-of-concept projects. Partner with Account Executives to drive revenue growth, serving as the key technical contact for customers. Partner with post-sales teams to ensure that pre-sales value propositions translate into tangible post-sales results. Develop relationships and uncover the needs of key technical stakeholders within your assigned book of business. Be the “Voice of the Prospect” by collecting feedback from potential Mixpanel customers and sharing it with the Product team. We're Looking For Someone Who Has The ability to communicate with stakeholders at all levels—from discussing APIs with developers to organizational efficiency with CIOs. A demonstrated track record of qualifying and selling technical solutions to executive stakeholders. 6+ years of experience in a Software-as-a-Service Sales Engineering or related role. Experience in data querying, modeling, and transformation using tools such as SQL, dbt, Python, Business Intelligence platforms, or Product Analytics tools. Familiarity with databases and cloud data warehouses (e.g., Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks). A successful record of experience in sales engineering, customer success, client-facing professional services, consulting, or technical project management. Excellent written, analytical, communication, and presentation skills. Strong process and project delivery discipline. The ability to travel. Fluency in multiple languages; German preferred.