ServiceNow Product Lead (CSM)

SPOC is a team of passionate professionals and curious minds, dedicated to helping businesses evolve and thrive with smart, impactful ServiceNow solutions. As a trusted ServiceNow partner since 2010, we’ve delivered over 300 successful projects, making us one of Europe’s leading ServiceNow-focused consultancies.

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We specialize in end-to-end digital transformation – from expert advisory to full implementation – enabling organizations to automate workflows, improve efficiency, and adapt quickly to change. Our team brings deep technical expertise and genuine passion, delivering real results for our clients worldwide.

At SPOC, we’re building more than just a company – we’re creating a community grounded in our values: initiative, curiosity, autonomy, and respect. We value bold ideas, celebrate wins big and small, and support each other. Every voice matters, and each team member helps shape who we are today.

🔸 Experience in the area of process-business analysis, implementation and maintenance of ServiceNow platform 

🔸 Background in designing and architecting ServiceNow Customer Service Management (CSM) solutions

🔸 Implementation experience based on ITIL and/or SCRUM methodology 

🔸 ServiceNow System Administrator certification 

🔸 Highly developed communication skills (spoken and written) covering all levels of management and technical and business audiences 

🔸 Strong ability to translate business requirements into scalable technical solutions 

🔸 Excellent English and Polish language skills - minimum C1 

🔸 Ability to work in a team and coordinate activities at different stages of projects 

🔸 Proactivity, focus on problem solving and finding improvements 

🔸 Willingness to learn and continuously explore new areas 

🔸 Highly developed analytical skills 

🔸 Willingness to undertake occasional business travel 

🔸 ITIL certification 

🔸 Higher education in IT area  

🔸 Experience in database design and implementation and management  

🔸 Experience in developing applications using databases 

🔸 Design high-level product, process, and architectural concepts for areas such as CSM or other ServiceNow modules 

🔸 Recommend best practices in architecture, process design, integration, and ServiceNow platform usage, ensuring scalability and repeatability 

🔸 Implementation and maintenance projects of ServiceNow: building and improving the system and processes 

🔸 Working closely with customers to identify requirements and analyze them 

🔸 Working closely with the Sales and Presales teams to prepare customer offers 

🔸 Converting business requirements into technical language 

🔸 Preparing and conducting workshops, trainings, presentations, consultations, analyses and implementation concepts, collecting feedback from customers 

🔸 Defining the solution architecture using ready-made components and plugins, as well as custom functions, advising customers on the best approach 

🔸 Designing, configuring, developing and testing own solutions 

🔸 Assessing and preparing appropriate technical documentation and documentation for the customer 

🔸 Close cooperation with the internal project team, Presales team 

🔸 Technical consulting on the activation, configuration, integration and customization of ServiceNow products using configuration and, if necessary, scripts 

🔸 Coaching and mentoring other project team members, sharing best practices ServiceNow practices and knowledge 

🚀 Work with a prestigious and fastest growing cloud platform in the world

💻 Opportunity for product specialization in the ServiceNow area

📃 Employment contract or B2B contract

⭐ Development in the area of ​​designing Service Management solutions using cloud computing and SaaS

🌎 Gain experience in the design and implementation of IT processes, Enterprise Service Management solutions and project implementation in international teams

📚 Guaranteed training budget and coverage of all required certifications

⏰ Non-corporate style and hybrid or remote working mode

💪 Support from mentors, access to knowledge portals and industry events

⚕️ Private medical care, team building events and other perks

Benefit card

Bet on sports activities with the Multisport Plus card. Our internal sports initiatives will help to motivate you.

Flexible hours

You can adjust your working hours to your job duties. All you need to do is get along with your team.

Private medical care

Health is the crucial thing and it is important that you never run out of it. And if necessary, we offer access to private medical care.

English lessons

So you're never at a loss for words, neither on vacation nor at work, take advantage of individual or group lessons with an english language instructor.

Trainings

We don't expect everyone to know everything, which is why we offer a wide range of training courses, so that skill development feels natural for everyone.

Work as you like

Most of us work in a home office mode, but if you prefer to work in one of our offices, they are located in the city centers.

Career paths

We have a planned career path for everyone, but at the same time we respect the plan you see for yourself.

Integration trips

What after work? We can have fun, but the rule is that what happened at the party stays at the party.

Kudos

We appreciate the smallest initiatives (which make our work better thanks to them).

 

Questions? Reach Out

  Maria Krawczyk

Recruitment Specialist at SPOC

maria.krawczyk@spoc.eu