Workster is partnering with a global customer experience and lifestyle solutions company to recruit a Finnish-speaking Fashion Support Consultant for an international fashion project.
This is a fantastic opportunity to combine your passion for style and customer experience in a multicultural environment that values learning, creativity, and career growth.
Your Role
- Handle incoming customer inquiries via phone, email, chat, or other digital channels.
- Provide first-class assistance regarding orders, deliveries, returns, and product details.
- Maintain a high level of brand and product knowledge, ensuring every customer receives accurate information.
- Log all interactions in the system and follow up to ensure timely resolution.
- Identify potential issues and escalate when needed while following established procedures.
- Work collaboratively with mentors and teammates to deliver a premium customer experience aligned with the brand’s values.
Your Qualifications
- Fluency in Finnish (C1 or native) and good command of English or Spanish.
- Strong communication and interpersonal skills.
- Genuine interest in fashion, trends, and customer satisfaction.
- Customer-oriented mindset with problem-solving abilities.
- Working knowledge of Windows, MS Office, and online tools is an advantage.
- Previous experience in customer service, retail, or e-commerce is a plus, but full training is provided.
The Offer
- Full-time permanent contract (39h/week).
- Rotational schedule: Monday to Sunday, between 08:00–19:00.
- Central office location in Málaga.
- Fully paid initial training on tools, products, and brand guidelines.
- Access to career development programs, specialized training, and language courses.
- Supportive international work culture with real growth opportunities — 80% of managers are promoted internally.
- Be part of a company that values diversity, creativity, and continuous learning.