Resident Services Manager

We are looking for a Resident Services Manager to join the team across a portfolio of Build to Rent / Co-Living developments in London. This is an exciting opportunity and your next career step in the growing BTR/Co-Living sector, where exceptional service, operational excellence, and resident experience are at the heart of modern city living.

As a Resident Services Manager, you will support multiple sites by ensuring the smooth day-to-day operation of buildings and delivering a consistently outstanding resident experience. This is a highly dynamic, resident-facing role where you will provide operational cover, support on-site teams, and step into both Resident Services Associate and General Manager duties when required.

Responsibilities

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• Provide operational cover across multiple sites for Resident Services Associates and General Managers
• Support day-to-day building operations, resident engagement, and issue resolution
• Act as a senior on-site presence, managing escalations and decision-making
• Drive consistency in service delivery, standards, and operational processes across all sites
• Identify performance gaps and implement improvements
• Support onboarding, training, and coaching of on-site teams
• Conduct site audits covering operations, service standards, and Health & Safety
• Produce clear reports with actionable recommendations
• Ensure compliance with company policies and procedures
• Support delivery of a high-quality, consistent resident experience

Requirements

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• Experience in residential, hospitality, or operational environments (Build to Rent / Co-Living preferred)
• Strong understanding of front-of-house operations and resident experience
• Excellent communication and interpersonal skills
• Highly organised with strong attention to detail
• Proactive, adaptable, and able to work in fast-paced environments
• Strong problem-solving skills and operational judgement

This role is ideal for someone who is proactive, adaptable, and thrives in a fast-paced, multi-site environment, with a passion for service and continuous improvement.