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VGS is seeking experienced contact center professionals for full-time, at-home positions supporting TRICARE beneficiaries. Our next new hire class begins April 29, 2026. Job Duties Include: Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims. Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job. Operating a PC to extract information, document inquiries, and track activities in the database. Thoroughly documenting inquiry outcomes for accurate tracking and analysis. Coordinating with team members to ensure timely handling of TRICARE member requests. Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary. Meeting quality, member experience, and first-time resolution objectives while responding to customer needs. Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges. The Pay While in training you are paid a a flat rate. After completing the training, the pay increases. After 60 days employment you are eligible for benefits medical, dental, vision, FSA, 401K, and paid time off benefits. If you already have medical benefits you want to keep it, you can and allocate your benefit dollars elsewhere.  Note: The pay range during training starts at $15 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role. Full-time, long-term employment (not seasonal or contract). 8 weeks of training. Competitive benefits package, including: 11 paid holidays Paid time off (PTO) Medical, dental, and vision coverage Long- and short-term disability Term life insurance 401K retirement plan #LI-Remote #RemoteJobs #WAH #VirtualOffice Auto req ID 466239BR Minimum Education Required High School/GED Job_Category Health/Medical other Additional Qualifications/Responsibilities Excellent communication skills – ability to adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. An aptitude to serve military members and their beneficiaries with the care, empathy, accuracy, and quality they deserve when calling about their TRICARE benefits is a requirement. 2 years customer service experience is required - Call center experience is ideal. Predictable and reliable attendance. Highly developed sense of integrity and commitment to customer satisfaction. Be a team player. Ability to pass a drug screen and background check. Ability to attend and successfully complete the 8 weeks paid required training. Have a minimum of a High school diploma or equivalent. Be a US citizen. Handy with MS Windows and other computer applications.   Must have your own computer and monitor with accessibility to wired high speed DSL or cable modem for a home office (Satellite internet service, MOBILE Internet. or Hotspots not allowed for this role).