- A very exciting opportunity to join a fantastic organisation.
- Immediate start, great benefits package.
About Our Client
The employer is a well-established organisation within the financial services industry. They pride themselves on providing exceptional customer service and fostering a professional and inclusive workplace in Manchester.
Job Description
- Manage the end-to-end complaints process, ensuring timely and effective resolution.
- Maintain compliance with relevant financial services regulations and standards.
- Analyse complaint trends to identify areas for improvement and implement solutions.
- Collaborate with internal teams to ensure consistent responses and outcomes.
- Prepare detailed reports on complaints performance for senior management.
- Provide training and guidance to staff on complaints-handling procedures.
- Act as the main point of contact for escalated complaints and complex cases.
- Ensure a customer-centric approach is maintained throughout the complaints process.
The Successful Applicant
A successful Complaints Manager should have:
- Experience in complaints management within the financial services industry.
- A thorough understanding of relevant regulations and compliance requirements.
- Strong analytical skills to identify trends and propose improvements.
- Excellent communication skills, both written and verbal.
- The ability to manage and resolve complex complaints effectively.
- A proactive approach to problem-solving and process enhancement.
What's on Offer
- A competitive salary paying £40,000.
- A permanent position based in Manchester.
- Opportunities for professional growth within the financial services industry.
- A supportive and inclusive company culture.
- Comprehensive training to support your success in the role.
If you are passionate about delivering exceptional customer service and have the expertise to excel as a Complaints Manager, we encourage you to apply today!
Contact
Danielle Hughes
Quote job ref
JN-062026-7048003
Phone number
+44 161 828 6223
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Sector
- Financial Services
- Consultant name
- Danielle Hughes
- Consultant phone
- +44 161 828 6223
- Job reference
- JN-062026-7048003