2nd/3rd Line Service Desk Engineer

<p><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif"><strong>2nd/3rd Line Service Desk Engineer </strong></span><br /> <span style="font-family: Aptos , sans-serif"><strong>Stoke on Trent – Hybrid</strong></span><br /> <span style="font-family: Aptos , sans-serif"><strong>Salary £30,000 – increase after probation. </strong></span><br /> <span style="font-family: Aptos , sans-serif"><strong>Topping Class benefits</strong></span></p> <p><span style="font-family: Aptos , sans-serif">An established professional services company located in Stoke on Trent is seeking a 2nd/3rd Line Service Desk Engineer to join their growing team. As a 2nd/3rd Line Engineer, you will serve as the escalation point within a supportive team, ensuring top-notch service delivery to the company&#8217;s clients for smooth operation and reliability of their IT systems.</span></p> <p><span style="font-family: Aptos , sans-serif"><strong>Responsibilities:</strong></span></span></p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Addressing 2nd/3rd line support queries via phone, email, or on-site visits.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Monitoring and optimizing server performance.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Resolving hardware and software issues.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Installing and configuring new systems.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Providing technical support to customers.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Contributing to project work, including migration projects.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Mentoring team members.</span></span> </ul> <p> <span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif"><strong>Key Requirements:</strong></span></span></p> <ul> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Experience in 2nd/3rd line support.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Proficiency in network and server support.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Strong understanding of networking principles.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Familiarity with storage, backup, VMWare/Hyper-V, and Cyber Security.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Knowledge of O365, Azure, Exchange, Intune, OneDrive, and SharePoint.</span></span> <li style="margin: 0.0cm 0.0cm 0.0cm 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Excellent problem-solving abilities.</span></span> <li style="margin: 0.0cm 0.0cm 8.0pt 36.0pt"><span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">Capability to work independently and collaboratively in a team setting.</span></span> </ul> <p> <span style="font-size: 12.0px"><span style="font-family: Aptos , sans-serif">If you believe you possess the requisite skills and background for this 2nd/3rd Line Service Desk Engineer role, please apply now for immediate consideration and potential interview opportunities.</span></p> <p><span style="font-family: Aptos , sans-serif">For further information about the position, feel free to reach out to us promptly.</span></span><br />  </p>