An opportunity has arisen for an experienced ASB Officer to join a well-established housing association in Leicester on a temporary basis. This is a hybrid and flexible working role, combining community-based work with remote administrative duties, offering a balanced and supportive working arrangement.
You will be supporting their housing management team in delivering effective ASB services across local neighbourhoods and communities. You will play a key role in managing ASB cases, improving tenant satisfaction, and contributing to safer and more sustainable communities across your allocated patch.
Key Responsibilities of the ASB Officer:
- Manage a varied caseload of anti-social behaviour reports from initial complaint through to resolution
- Conduct estate visits, home visits, interviews, and community-based investigations
- Gather evidence and build case files to support appropriate case progression and outcomes
- Work closely with tenants, complainants, and alleged perpetrators to resolve disputes effectively
- Take proportionate enforcement action where required, including warnings, tenancy enforcement, and legal escalation
- Provide proactive housing management support across designated neighbourhood areas
- Maintain accurate and detailed case records using housing management and CRM systems
- Liaise with key partners including Police, PCSOs, safeguarding teams, and local agencies
- Support tenancy sustainment by addressing nuisance behaviour and promoting positive engagement
- Identify safeguarding and risk concerns, making appropriate referrals in line with procedures
- Complete timely case updates, reports, and administrative tasks between field visits
Ideal Candidate:
- Experienced Housing or ASB Officer with strong frontline case management experience
- Confident managing complex ASB cases from investigation through to resolution
- Skilled in evidence gathering, case building, and enforcement processes
- Comfortable working independently across a community-based patch
- Strong communication skills with the ability to engage effectively with residents and partner agencies
- Experience using housing management systems such as Orchard, Microsoft Dynamics, or similar CRM platforms
- Highly organised with strong prioritisation and time management skills
- Full UK driving licence and willingness to travel across Leicester and surrounding areas
What's on Offer:
- Full time Mon - Fri
- Hybrid and flexible working
- Contract with immediate start
- Opportunity to gain experience with a reputable housing association
If this ASB Officer role is of interest, please apply or contact katie.cox@niyaapeople.co.uk