About the Role
Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. Does that sound interesting to you? As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities. Your Key Responsibilities Your Qualifications Your Qualification Define, communicate, and maintain the strategic vision and roadmap for ServiceNow Business Service Management products and services. Collaborate with stakeholders across HR, Finance, Supply Chain, IT, and other business functions to identify requirements, pain points, and service improvement opportunities. Translate business requirements into user stories, acceptance criteria, and prioritized backlog items for development teams. Manage and prioritize the product backlog to ensure alignment with business objectives and maximize value delivery. Advocate for user-centric design principles, ensuring services are intuitive, efficient, and aligned with user needs. Work closely with developers, architects, engineers, and quality assurance teams to ensure successful implementation of ServiceNow solutions. Participate actively in agile ceremonies, providing direction, prioritization, and clarification to development teams. Lead change management activities to support successful adoption of new functionalities, processes, and service offerings. Coordinate user training, communication activities, and creation of supporting documentation and learning materials. Monitor and analyze service performance metrics, KPIs, and user feedback to identify trends and drive continuous improvements. Foster a culture of continuous improvement by identifying opportunities to optimize business processes and workflows. Establish and maintain governance practices for product development, security, compliance, and service management. Ensure proper documentation of product features, processes, decisions, and product evolution. Stay informed about ServiceNow innovations, industry trends, and best practices in Business Service Management. Support the expansion of the ServiceNow ecosystem into additional domains such as Finance and Supply Chain Management by ensuring scalable and reusable service management capabilities. Establish governance frameworks and integration principles for future ServiceNow business modules. As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves. Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application. www.schaeffler.com/careers Your Contact SCHAEFFLER GLOBAL SERVICES INDIA PVT LTD Rimsha Shaikh +91 20 6819 8407 For technical questions, please contact this email address: technical-recruiting-support-AP@schaeffler.com Keywords: Experienced; Manager; Full-Time; Unlimited; Project Management, PMO & Agile Roles;