GUEST SERVICE AGENT

Home / Careers / Guest Service Agent GUEST SERVICE AGENT Entity/Property: COMO Parrot Cay Position: Guest Service Agent  (Full-time/Temporary) Base Location: Parrot Cay, Turks and Caicos Islands Department: Front Office Reports into: Duty Manager Tasks/Responsibilities: Attend shift briefing. Always wear your uniform with pride – make sure it is pressed, clean, and well-presented every day. Ensure your hair is clean and appropriate in style in color. Check traces and read communication books. Ensure logbook entries, daily information, and specific follow-up requests are completed on a daily basis. Coordinate arrivals & departures for the day and ensure the smooth running of the Parrot Cay daily arrival & departure and other guest-related activities. Check the accuracy of the transfer sheet for the next day and ensure it is faxed out to the transporter. Prepare transfer sheets for the next couple of days. Check all arrivals and departures for the day are entered in/out of the system. Check all buggies are clean and fueled. Monitor the movement of the bellman. Month-end filing. Month-end closure of account for Managers. Assess guest complaints or problems, taking proper, prompt, and effective corrective action to ensure the best possible satisfaction for our guests. Key Requirements: Well organized with great written and verbal communication skills. Outgoing personality with excellent interpersonal skills, comfortable speaking, and enjoys working with people. Creative and imaginative and able to translate ideas into action and programs. Able to multi-task several projects at once and establish priorities amongst competing interests. Proactive problem solver. Perform any other reasonable duties as required by Hotel Manager. CONTACT US We are always looking for talented people to join us at COMO. If you would like to send us your resume for a position not advertised please send your resume to us. BOOK NOW SEND