The Security Operations Center (SOC) Operator is directly responsible for the accurate documentation of routine and unusual events occurring on or near the facilities and maintains control of all equipment and keys in the Control Room
Schedule: 1:30pm-10:00pm Monday-Friday
Duties: monitor CCTV and alarms, dispatch officers, submit incident reports
Monitor all security, communications, and fire/life safety systems within the designated region via the provided monitoring systems
Proactively monitor all surveillance cameras and CCTV remote viewer programs
Monitors and responds to all security/life safety system alarms
Answer and respond to events and situations received over regular and emergency phones and intercoms; speak clearly, give direction, and provide guidance to employees and security staff during emergencies
Serve as the liaison between all departments and the security department
Handle (without delay) complaints and unusual/critical event information to Shift Supervisor, Account Manager, and Security Director
Accurately document routine and unusual events occurring on or near the facilities (accomplished via shift reports, pass-downs logs, incident reports, incident reports logs, or other established methods)
Accurately maintain control of all equipment and keys in the Control Room. Accurately logs all equipment and keys signed out and returned by security, parking, and shuttle bus staff
Complete “task work orders" for all reported maintenance needs
Inform (without delay) the Shift Supervisor / Account Manager of any missing, damaged, or inoperative equipment or communications, alarm, CCTV, or other systems
Control and monitor the two-way communication systems
Make emergency notifications as necessary pursuant to site Post Orders