Lead Interaction Designer

Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part of the role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech. Key responsibilities Scope Assure the successful design and delivery of public services through technology. Act as a subject matter expert, facilitate the design process, communicate design decisions to teams, and set expectations with stakeholders. Actively participate in the Design community, leading on, developing, and sharing good practice. Actively support retention, hiring, and team quality, including mentoring and coaching. Create a shared understanding of problems, use storytelling to uncover the 'why,' and ensure public services are simple to explain, understand, and use. Build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD). Able to develop new and novel approaches to complex design challenges and expert in leading design tools (for example Figma, GOV.UK prototyping kit). Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice. Fully responsible for their outcomes, and they are comfortable owning a problem through to resolution. Defining what 'good' design looks like on an engagement and supporting client collaboration to consistently ensure users’ needs are met. Consulting  Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution. Identifies, evaluates and recommends options.  Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited.  Key measures Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients  Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers. High-quality contributions to winning new business and growth opportunities. Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards embedded across programmes. Behaviours Client Focus - a need to put the most compelling offer possible in front of the client Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given. Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points.  Skills, knowledge and expertise