- Our client is looking for a Customer Service professional
- A leading company
About Our Client
An organisation operating within the industrial and manufacturing industry, based in Glenrothes.
Job Description
- To process orders, provide product and pricing information and problem solve in line with department guidelines
- To provide a consistent high standard of service to customers which includes one to one contact with identified dedicated customer accounts
- Operate daily within the Best Practice Standard of the Department
- Take ownership and responsibility for all your transactions to completion level
- To bring to your line managers attention any incidents where our customers have mentioned any dissatisfaction with our service offerings or products
- Apply escalation process immediately where your authority levels are exceeded or where instances of uncertainty arise
- For ensuring the health and safety of yourself and others in your work environment
- Work alongside field based Key Account Managers to identify service improvement areas and opportunities for sales growth.
- Effectively provide end to end communication across all customer interaction points
- Autonomously manage queries and customer concerns to bring to a resolution with minimal points of contact, using critical judgement to apply escalation procedure to Customer Service Manager where required.
- Achieve and strive to exceed all department Key Performance Indicators in line with targets; with a focus on delivering customer satisfaction and process simplification.
- Play an active part in our Company Journey to Customer Satisfaction Full Potential.
The Successful Applicant
- Experience of working in a fast paced, customer centric role.
- Ability to multi-task
- Good planning and organisation
- Ability to work as part of a team with clear understanding that you take ownership and responsibility for your own work
- Ability to get to the problem, analyse and where possible resolve in one call
- Strong Communication skills
o Listens effectively
o Ability to communicate at all levels and ability to tailor language to your audience
o Capable of giving and receiving feedback
- Competent knowledge and experience of Microsoft Packages (Excel, Word etc.)
- Competency in using ERP system (D365)
- Attention to detail and analytical in approach.
- Good business sense and professional manner
- Self -Motivated and can work independently
- Genuine motivation to achieve customer satisfaction
- Time management
- Negotiation skills
- Solution orientated
- Strong team player
What's on Offer
£28,000
Hybrid working
Various perks
Contact
Victoria Natillo
Quote job ref
JN-072026-7054705
Phone number
+44 131 243 2919
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Consultant name
- Victoria Natillo
- Consultant phone
- +44 131 243 2919
- Job reference
- JN-072026-7054705