Service Sales Coordinator

The Role of Service Sales Coordinator Includes:

• Prepare and issue quotations for service contracts.
• Monitor service contract renewals and follow up to ensure timely renewals.
• Renew customer service contracts and update all relevant documentation.
• Set up new service contract numbers and keep customer records accurate and up-to-date.
• Produce and maintain reports for contract renewals and upcoming service requirements.

Customer Service & Relationship Management

• Build and maintain strong relationships with customers, acting as the main point of contact for service queries.
• Respond promptly to web and email enquiries.
• Liaise with customers and internal teams to resolve invoice or account issues.
• Keep customer contact information current and maintain accurate customer intelligence.
• Assist in preparing documentation for customer audits and compliance checks.