Customer Call Handler

• Competitive salary with monthly bonuses
• Early finish on a Friday!

About Our Client

This opportunity is with a well-established organisation in the professional services industry. The company operates at a medium scale and is known for providing exceptional service and fostering a collaborative work environment.

Job Description

• Handle a high volume of incoming and outgoing calls promptly and professionally.
• Provide accurate information and support to customers on a variety of enquiries.
• Log and maintain detailed records of customer interactions in the system.
• Resolve customer issues efficiently or escalate them to the relevant department.
• Ensure compliance with company policies and procedures during all interactions.
• Work closely with team members to improve customer satisfaction and service standards.
• Meet or exceed performance targets set by the customer service department.
• Contribute to process improvements by providing feedback to management.

The Successful Applicant

A successful Customer Call Handler should have:

• Previous experience in a customer service or call handling role.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities with a customer-focused mindset.
• Proficiency in using computer systems and CRM tools.
• Ability to work effectively in a fast-paced environment.
• Attention to detail and organisational skills.
• A professional approach to handling sensitive information.

What's on Offer

• A competitive salary of £27,000 with monthly bonuses.
• 2pm finish on a Friday (1pm in winter months)
• A permanent position in a reputable professional services organisation.
• Opportunities to develop your skills and grow within the company.
• A collaborative and supportive work environment in Manchester.

If you are passionate about delivering excellent customer service and thrive in a professional services setting, we encourage you to apply today

Contact

Lewis Allen

Quote job ref

JN-062026-7047914

Phone number

+441618286227

Job summary

• Job function
• Business Support

• Subsector
• Customer Services

• Sector
• Business Services

• Location
• Prestwich

• Contract type
• Permanent

• Consultant name
• Lewis Allen

• Consultant phone
• +441618286227

• Job reference
• JN-062026-7047914