Senior Instructional Designer (f/m/d)*

YOUR MISSION: As a Product Instructional Designer at Parloa, you will play a key role in designing and delivering engaging learning experiences that empower our teams, customers, and partners. You will develop high-impact training programs focused on our SaaS products, working closely with Product Managers, Solution Engineers, CX Designers, and other stakeholders. With a strong understanding of instructional design principles, adult learning theory, and modern learning technologies, you will create interactive and effective learning solutions. IN THIS ROLE YOU WILL: Analyze Training Needs: Conduct needs assessments to define learning objectives and close knowledge gaps. Develop Engaging Learning Content: Create high-quality materials, including e-learning courses, instructor-led training, videos, and live sessions. Customize Learning Experiences: Tailor content for different user groups and skill levels. Collaborate with Experts: Work with subject matter experts (SMEs) to gather and validate content. Optimize and Improve: Use feedback and performance data to continuously refine training materials. Manage Projects: Oversee multiple training initiatives, ensuring high-quality, on-time delivery. Engage Stakeholders: Communicate progress and challenges effectively. Evaluate Success: Implement knowledge checks and assessments to measure training effectiveness. Support Partnerships & Customers: Collaborate with the Customer Experience and Partnerships teams to organize external training. WHAT YOU BRING TO THE TABLE: Experience: 7+ years in instructional design, training, or customer experience roles, ideally in a SaaS environment. Technical Skills: Proficiency in instructional design tools and e-learning platforms. Theoretical Knowledge: Strong understanding of adult learning principles and instructional design models. Project Management: Ability to handle multiple projects simultaneously with excellent organizational skills. Collaboration & Communication: Strong interpersonal skills to work effectively with diverse teams. Presentation Skills: Confident in engaging and inspiring different audiences. Adaptability: Open to new technologies and trends in instructional design. Education: Degree in Instructional Design, Education, or a related field. Language Skills: Business fluent in English (C2 level).