Our client prides themselves on their 40-year history of excellence in the fenestration industry. As the UK’s largest manufacturer of Aluminium Roof Lanterns and Bi-Folding Doors, and the home of the multi-award-winning brand, we are committed to innovation, quality, and exceptional customer service. We are looking for an enthusiastic and dedicated individual to join our clients well-established team as a Trade Enquiry Administrator.
Job Summary:
This role will be the first point of contact for our customers, providing exceptional service by handling enquiries efficiently and professionally. This role is ideal for someone who is quick-thinking, eager to learn new skills, and hard-working. All necessary training will be provided to ensure your success in this role.
Key Responsibilities:
- Respond promptly and effectively to customer enquiries via phone and email.
- Provide accurate information about our products and services.
- Maintain and update customer records in our database.
- Assist with the preparation of quotes and processing orders.
- Collaborate with other team members to ensure a seamless customer experience.
- Perform general administrative tasks as required.
Key Skills & Attributes:
- Quick-Thinking: Ability to think on your feet and handle enquiries efficiently.
- Eager to Learn: A keen interest in acquiring new product skills and knowledge.
- Hard-Working: Demonstrates a strong work ethic and commitment to delivering high-quality service.
- Basic Computer Skills: Proficient in using computers and email; familiarity with basic office software.
- Communication Skills: Excellent verbal and written communication skills.
- Team Player: Works well within a team and supports colleagues as needed.
What Our Client Offers:
- Comprehensive training to equip you with the skills needed to excel in your role.
- A supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Competitive salary and benefits package.
- Modern Offices with on-site parking, gym facilities, free tea, coffee with canteen area.
If this sounds like a role you would be interested in please send your CV today!