Project Manager for State Gov't Implementations - 100% Remote

Project Planning & Execution

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Lead the planning, execution, and delivery of assigned strategic implementation projects for state and local government clients

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Develop comprehensive project plans including scope, schedule, budget, resource allocation, risk management, and communication strategies

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Execute projects using appropriate methodologies (Agile, Waterfall, Hybrid) as determined by project characteristics and client requirements

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Ensure all project deliverables meet quality standards, contractual requirements, and client expectations

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Monitor and control project performance against baselines, taking corrective action as needed to ensure successful delivery

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Facilitate project kickoffs, status meetings, working sessions, and steering committee presentations

Operational Excellence & Implementation Leadership

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Manage large-scale, intricate outsourced business process service implementations from planning through operational transition

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Apply standardized project management frameworks, tools, and methodologies established by the Strategic Implementations PMO

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Ensure effective implementation governance, including change control, risk management, and issue resolution processes

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Coordinate activities across cross-functional teams including operations, technology, quality, training, and client stakeholders

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Drive operational readiness activities and ensure smooth transition from implementation to steady-state operations

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Identify and implement continuous improvement opportunities throughout the project lifecycle

Stakeholder Management & Communication

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Serve as the primary point of contact for project communications with client project managers, leadership, and key stakeholders

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Partner with internal business units, operational teams, and the Enterprise Technology PMO to ensure alignment and collaboration

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Communicate project status, risks, and outcomes clearly and proactively to stakeholders at all levels

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Build and maintain strong client relationships based on trust, transparency, and consistent delivery

Risk & Change Management

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Proactively identify, assess, and mitigate project risks and issues throughout the project lifecycle

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Maintain risk registers, issue logs, and action item trackers with clear ownership and resolution timelines

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Develop contingency plans and alternative approaches to address potential project obstacles

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Lead problem-solving efforts when challenges arise, collaborating across teams to develop effective solutions

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Support change management efforts to ensure successful adoption of project outcomes and minimize resistance

Contract & Financial Management

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Ensure compliance with contractual obligations, service level agreements (SLAs), and regulatory requirements

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Develop and maintain contract compliance matrices and deliverable tracking systems

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Monitor project budget and financial performance, identifying variances and recommending corrective actions

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Manage scope changes through formal change control processes, assessing impact to schedule, budget, and resources

Documentation & Reporting

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Create and maintain comprehensive project documentation including charters, plans, schedules, status reports, and lessons learned

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Produce regular status reports and dashboards for internal leadership and external stakeholders

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Maintain project repositories and ensure all documentation meets organizational and contractual standards

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Document lessons learned and contribute to the PMO's knowledge management and continuous improvement initiatives

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Participate in quality gate reviews and readiness assessments at key project milestones

Experience

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Minimum 5-7 years of project management experience with increasing levels of responsibility

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At least 3-5 years of experience managing complex implementations in government, healthcare, or business process outsourcing environments

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Experience with state and local government programs, public sector contracting, or human services delivery strongly preferred

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Proven track record of delivering projects on time, within budget, and achieving defined success criteria

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Experience managing both technology-enabled and operational business process implementations

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Familiarity with outsourced service delivery models and operations transition activities