Junior IT Support Technician

Junior IT Support Technician – Brandesburton  Salary: Competitive, dependent on experience  Hours: 40 hours per week  Location: Brandesburton, East Yorkshire  Type: Full-time, permanent  Are you an early-career IT professional who enjoys helping people and solving technical problems? This is an excellent opportunity to join a well-established organization in Brandesburton as a Junior IT Support Technician, providing frontline IT support within a busy, service-driven environment. You will be the first point of contact for IT issues across the business, playing a key role in delivering a positive user experience while ensuring systems and processes are followed in line with ITIL best practice. This role offers strong foundations for someone looking to build a long-term career in IT support.  Key Responsibilities  Act as the first point of contact for all IT-related issues, providing 1st line support prior to escalation  Deliver support via phone, email, chat and face-to-face interactions  Accurately log, update and manage incidents within the service desk system  Diagnose and resolve technical issues methodically, taking ownership through to resolution where possible  Escalate issues appropriately while managing customer expectations  Adhere to agreed SLAs and internal IT policies and procedures  Maintain the IT asset database, ensuring equipment is fully accounted for and cost controlled  Identify and report recurring issues or trends relating to users, software or departments  Support wider IT initiatives and service improvement projects  Work flexibly across varying day-shift patterns  Undertake additional tasks as required by the Service Desk Manager  What We’re Looking For  1 to 3 years’ experience in a customer-facing support role, ideally within IT or technology  Strong customer service focus with excellent communication and interpersonal skills  Logical, structured approach to fault finding and issue resolution  Good working knowledge of Microsoft Windows client devices  Understanding of Active Directory (Users and Computers) and Microsoft Exchange  Well organized with good time management and the ability to work independently  Proactive, flexible and eager to learn  Full UK driving licence and access to own transport  Desirable:  Experience supporting mobile devices across Microsoft, Apple and Android platforms  Exposure to ITIL-aligned service desk environments What You’ll Receive  A structured entry-level IT role within a supportive service desk team  Exposure to a broad range of technologies and user environments  Opportunity to develop technical skills and progress within IT  A stable organization with a strong focus on service quality and collaboration