Zendesk Implementation Consultant

Peaple Talent is working with a fast-growing customer experience consultancy that helps organisations transform their support operations through Zendesk and modern SaaS technology. They partner with ambitious brands to design, implement, and optimise customer service platforms that drive efficiency, insight, and exceptional customer experiences. We’re looking for an Implementation Consultant to lead the successful delivery of Zendesk projects for a wide range of clients. You’ll be the key point of contact throughout each engagement, guiding customers from discovery and design through to implementation, launch, and optimisation. Why You’ll Love It Lead end-to-end CX transformation projects for exciting, growing brands Work closely with CX leaders to shape customer service strategy and workflows Blend project management, consultancy, and hands-on Zendesk configuration Make a real impact by improving how businesses support and engage their customers What You’ll Bring Hands-on experience with Zendesk or similar CX / ITSM platforms (e.g. Salesforce, Freshdesk) Strong project management experience across full project lifecycles Ability to gather requirements and translate business needs into system configuration Confident running workshops, stakeholder meetings, and training sessions Excellent communication skills with the ability to manage client expectations Solid understanding of Agile and Waterfall delivery methodologies Nice to Have Zendesk certifications (or working towards them) Experience documenting technical designs, integrations, and APIs Background in CX process design and workflow optimisation Commercial awareness with the ability to identify upsell and cross-sell opportunities Experience delivering virtual training and knowledge transfer sessions Understanding of SaaS licensing models and cloud-based solution architecture