About the Role
An exciting opportunity has arisen to join a well-established and growing organisation as a <strong>Sales & Customer Service Advisor</strong>. We are looking for a motivated and customer-focused individual who enjoys building relationships, achieving sales targets, and delivering an exceptional customer experience.<br> Working within a friendly and supportive team, you will be responsible for <strong>handling both inbound and outbound enquiries</strong>, <strong>converting leads into sales</strong>, and providing expert advice to customers on a range of products and services.<br><br><strong><em>Shift patterns will vary Monday - Friday from 8.30am - 7pm, and one working weekend every 4 weeks.</em></strong><br><br><strong>Location:</strong> West London<br><strong>Salary:</strong> £26,520 per annum + Uncapped Commission + Excellent Benefits<br><strong>Contract:</strong> Permanent | Full-Time<br><br><strong> Key Responsibilities</strong><ul><li><strong>Manage inbound </strong>and<strong> outbound sales enquiries.</strong></li><ul><li><strong>Build strong relationships</strong> with new and existing customers.</li><li>Understand customer requirements and recommend suitable products and services.</li><li>Prepare tailored quotations and identify opportunities to upsell additional products.</li><li>Accurately update and maintain customer records using the CRM system.</li><li><strong>Process customer orders</strong>, deposits, and follow-up activities.</li><li>Deliver <strong>outstanding customer service</strong> throughout the sales journey.</li><li>Resolve customer queries and escalate complaints where appropriate.</li></ul></ul><strong>About You</strong> <br><br>We're looking for someone who is enthusiastic, confident, and passionate about delivering excellent customer service.<br> You will ideally have:<br><ul><li>A minimum of <strong>2 years' experience</strong> within a call centre, contact centre, or telephone sales environment.</li><ul><li>Proven experience working towards sales targets and KPIs.</li><li>Excellent communication and relationship-building skills.</li><li>A confident and professional telephone manner.</li><li>Strong organisational skills with the ability to manage multiple tasks.</li><li>Experience using CRM systems and Microsoft Office.</li><li>The ability to work well under pressure in a fast-paced environment.</li><li>A positive attitude and a strong desire to achieve results.</li></ul></ul><strong>What's on Offer</strong><ul><li>Competitive basic salary of <strong>£26,520</strong></li><ul><li><strong>Uncapped commission</strong> with excellent earning potential</li><li>Permanent, full-time position</li><li>Supportive and collaborative working environment</li><li>Ongoing training and development opportunities</li><li>Career progression within a growing organisation</li><li>Comprehensive employee benefits package</li></ul></ul>If you're an ambitious sales professional looking to develop your career with a reputable organisation, we'd love to hear from you.<br><br><br><strong>Apply now</strong> for the <strong>Sales & Customer Service Advisor</strong><strong>.</strong>