Order Entry Technician

Select LTC Pharmacy is a leading provider of pharmacy services for long-term care patients, providing comfort when it matters most. We are committed to enhancing patient care through innovation, collaboration, and treating every patient as if they were a member of our own family. Excellent customer service is the cornerstone of our business. SUMMARY This position is responsible for data entry, prescription processing, monitoring and prioritizing the medication dispensing workflow, and handling rejected claims/third-party adjudication. The technician ensures timely order processing based on delivery timelines while providing excellent customer service via phone and electronic communication. The ideal candidate has experience in long-term care (LTC) pharmacy and is proficient in QS1 and Docutrack. Strong attention to detail, professionalism, and collaboration are essential. SCHEDULE Onsite, Full-time, varies, includes weekend, evening, and holiday availability. ESSENTIAL RESPONSIBILITIES Process and bill prescriptions and medical supplies Perform administrative and record-keeping tasks as assigned Handle third-party adjudication Coordinate closely with Select dispatch team Provide excellent customer service and support Other duties as assigned by the supervisor MINIMUM QUALIFICATIONS Active Pharmacy Technician license that is in good standing 3 years of pharmacy processing experience (LTC experience is preferred) Proficiency in QS1 and Docutrack software systems Ability to type a minimum of 50 words per minute (WPM) with accuracy Knowledgeable of medication dispensing processes under the physician dispensing protocol in accordance with state and federal regulations Strong organizational, problem-solving, and customer service skills Ability to maintain a high level of confidentiality High attention to detail and accuracy in data entry Ability to communicate professionally with providers, patients, and team members Strong written and verbal communication skills Ability to work independently and collaboratively Proficiency in Google Workspace and/or Microsoft Office 365 Spoken and written fluency in English Ability to adapt to new systems or processes PHYSICAL REQUIREMENTS Ability to perform essential office tasks, including prolonged periods of sitting, frequent use of a computer and other standard office equipment; and occasional lifting or carrying of up to 25 pounds.