Enterprise Customer Success Manager

Transcend is seeking a highly motivated and experienced Enterprise Customer Success Manager to drive transformation within our strategic customer partnerships. As a trusted advisor for some of the world’s most innovative enterprise organizations, you will guide them in building best-in-class enterprise data compliance. This role is designed for a sharp, strategic operator who can navigate the complex intersection of AI, data engineering and global regulation. You will be responsible for helping Fortune 500 leaders build an AI-ready data foundation. You must thrive in an ambiguous, fast-paced environment and work async with limited managerial oversight to turn compliance into a competitive advantage for our customers. This is a remote, Exempt, Full-Time position based in the United States. The successful candidate must have valid work authorization, as visa sponsorship is not available. Work hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. EST (Eastern Standard Time). This role reports directly to the Director of Customer Success.   Key Responsibilities Customer Strategy & AI Activation: Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives. Drive Retention & Expansion: Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets. Cross-Functional “Unblocker”: Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight. ROI & Value Realization: Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs. Strategic Communication: Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives. Qualifications Required: Enterprise Mastery: 5+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships. Autonomy & Mastery: Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight. Strategic Storytelling: Ability to articulate Transcend’s value not just as “complaince”, but as the engine that enables responsible AI and personalized customer experiences. Technical Intelligence: Ability to master a deep technical stack to strategically advise stakeholders through their data journey. Async & Remote Efficacy: Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams. Agility & Grit: Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution.