About the Role
<strong>1st Line Support Agent / IT Help Desk / Service Desk Analyst</strong><br>📍 Birmingham<br> 💰 £16.02 per hour<br> 📅 Ongoing Temporary Contract<br> 🕒 Flexible shifts (Days/Nights, weekends & bank holidays)<br> <br><br><strong>About the Role</strong><br>Step into a fast-paced, forward-thinking company where your development genuinely matters. Based in modern Birmingham offices, you’ll join an energetic and supportive IT Service Desk team that’s big on training and internal progression.<br>As a <strong>1st Line Support Agent / IT Support Technician</strong>, you’ll act as the <strong>first point of contact</strong> for all corporate and retail IT issues working within a busy <strong>Help Desk / Service Desk environment</strong>. <br>This role is ideal for someone looking to grow a long-term career in <strong>IT Support, Technical Support, or Desktop Support</strong>, with clear progression into <strong>2nd Line Support</strong>.<br> <br><br><strong>What You’ll Do</strong><br><ul><li>Provide quick, reliable <strong>1st Line IT Support</strong> across corporate and retail systems</li><ul><li>Log and manage incidents using a <strong>ticketing system</strong> in line with SLA targets</li><li>Support <strong>retail POS systems, in-store equipment, payroll applications and business-critical software</strong></li><li>Deliver excellent <strong>customer service</strong> with a confident and professional phone manner</li><li>Escalate complex issues to <strong>2nd Line Support / Desktop Support Engineers</strong> when required</li><li>Work efficiently in a high-volume <strong>IT Help Desk environment</strong></li></ul></ul> <br><strong>What You’ll Bring</strong><br><ul><li>Previous experience in <strong>1st Line Support, IT Help Desk, Service Desk or Technical Support</strong> (helpful but not essential)</li><ul><li>Strong <strong>problem-solving and troubleshooting skills</strong></li><li>Excellent communication and call-handling ability</li><li>Comfortable supporting <strong>Windows OS, Microsoft Office 365 and basic networking issues</strong></li><li>Ability to manage workload in a fast-paced, target-driven environment</li><li>Full flexibility for shift work between 7:00 AM and 1:00 AM, 365 days a year</li></ul></ul> <br><strong>Why You’ll Love It</strong><br><ul><li>Competitive pay: £16.02 per hour</li><ul><li>Ongoing training in IT systems and service desk tools</li><li>Fun, social and supportive team culture</li><li>A company that promotes internal progression and IT career development.</li></ul></ul><br>Opportunities like this don’t stay open for long, submit your application today or get in touch with Gabriele Strazdauskaite on 0121 643 5000 and secure your place in a growing IT team!