Senior IT Supporter Request Fulfilment

Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank, and its surrounding environment to enable the Customer Vision and the Business Strategy.   We are now looking for an IT Supporter who is interested in generating value for our end-users through our IT request fulfilment process. This is an opportunity for you to grow in a diverse team of experienced user administrators, looking to transform the 'current way of working' to better meet the business needs.   Nordea is a place where traditions meet tomorrow. We're not just a bank, we're a tech employer on a mission to evolve finance securely and responsibly. Together, we impact millions of people’s daily lives by ensuring they can access our solutions anytime, anywhere, while safeguarding their personal data and wealth. Join us in making an impact on the banking industry.   About our team   Welcome to the User Administration team. We add value provisioning accesses and fulfilling work orders to our internal end-users. Therefore, we must always act according to the access management policies and standards.   What you'll be doing   Main responsibilities in this role Request fulfilment, according to our policies and procedures. Access related incident coordination and resolution. Collaborate with various stakeholders within the IT landscape. Cross-unit project allocation for Subject Matter Expert resource requests. Knowledge base refinement and knowledge of article creation. Driving and cultivating Nordea's key priorities.   You’ll join a true global team, with team members located throughout the Nordics and Poland. This role is based in Poland, out of one of the following office locations including: Warsaw, Helsinki.   Who you are   This is the right role for you if: Have excellent command of the English language.  Are able to adapt in a changing environment. Are able to meet targets and work well under pressure. Are able to put the team's needs ahead of your own. Are a service oriented individual . Your background and skills include: At least 1+ year of experience in a similar role. Experience using ITSM, ticketing tools. Experience following, creating and maintaining technical documentation. Working with Active Directory or similar environments. Working with a range of different applications. Motivated and self-organized. Aware of the latest developments in automation and script execution. Working with PowerShell. Experience working within the Agile framework. Experience in coordinating projects is seen as an advantage. Working with Power BI, SQL, Power Apps, JSON is seen as an advantage.