Location: Sheffield City Centre, Hybrid Working
Salary: Very Competitive
Ref: AMR D006
Type: 12 Month FTC – Maternity Cover
Anna Maher Recruitment is delighted to be recruiting for a Retention & Renewals Manager on behalf of a global SaaS organisation with their Head Office in Sheffield City Centre.
The Opportunity
You will inherit a high-performing team, maintaining momentum while embedding a proactive, value-led approach to customer engagement.
The role combines strong people leadership with commercial awareness, ensuring customers fully adopt solutions, recognise ongoing value, and successfully renew.
Key Responsibilities
- Lead, coach and develop a customer-facing team (c.10–15 people)
- Drive proactive customer engagement focused on adoption, retention and renewals
- Own renewal planning, retention strategy, and churn risk mitigation
- Establish clear coaching rhythms and performance expectations
- Use customer insight and data to improve engagement and outcomes
- Collaborate cross-functionally with Sales, Product, Marketing and Support teams
About You
- Candidates must come from a Retentions or Renewals background
- Proven experience leading customer-facing teams within Retention, Renewals, Customer Success or Account Management environments
- Strong coaching and leadership capability with a structured management approach
- Experience driving customer engagement and long-term retention strategies
- Commercially aware with strong ownership of renewal performance
- Comfortable working in a fast-paced, evolving environment
- Able to build trust, maintain high standards and lead with a customer-first mindset
Package
- Salary: Competitive
- Hybrid working
- Sheffield city centre location
- 12-month fixed-term contract (maternity cover)