About the Role
As a Fleet Dispatcher in our Dallas/Fort Worth Operations, you are the real-time command center for our autonomous fleet and the Autonomous Vehicle Operators (AVOs) who manage them. This is a high-stakes, rapid-response role where your exceptional communication, organization, and problem-solving skills directly ensure the seamless execution of our daily routes.
You will act as the central point of contact, navigating both routine logistics and unexpected, time-sensitive incidents. You must maintain clear, calm, and professional communications with AVOs, internal stakeholders, and clients to ensure every delivery is completed safely, accurately, and on time.
Location: On-site at our Fort Worth, TX office / depot (Alliance Airport)
Schedule: 12-hour shifts (Details will be discussed during the interview process)
What you'll do
You will serve as the crucial link between the autonomous fleet, human operators, and the customer base.
Real-Time Fleet Coordination & Communication
Lead Dispatch: Proactively dispatch and communicate daily shifts, assigned vehicles, and specific route instructions to Autonomous Vehicle Operators (AVOs).
Route Execution: Monitor the real-time status of all dispatched vehicles and deliveries, prioritize tasks, and provide critical updates to AVOs and clients to maintain the delivery schedule.
Rapid Response: Serve as the primary contact for all emergency and non-emergency inbound communications (via Slack, phone, and video calls), quickly assessing situations and providing solution-oriented guidance.
Client Updates: Communicate delivery statuses, including any delays or changes, professionally and proactively to ensure customer satisfaction.
Escalation Updates: Communicate urgent updates and resolutions to AVO Supervisors and Operations Management promptly and clearly.
Monitoring, Tracking, and Compliance
TMS Tracking: Continuously utilize TMS platform and fleet management software to track vehicle locations, freight progress, and estimated times of arrival for all relevant internal stakeholders.
Process Compliance: Ensure all AVOs and drivers are strictly adhering to Gatik's operational procedures, safety protocols, and relevant regulatory compliance standards (DOT/FMCSA).
Incident Logging: Accurately log all operational data, including schedules, delivery times, delays, communication logs, and escalating critical incidents to AVO Supervisors or Operations Management immediately.
Data Management & Reporting
Maintain Records: Track and organize all work requests, customer requests, completed tasks, and maintain accurate vehicle operator work records using internal systems.
Generate Reports: Assist in running daily reports and compiling communication summaries on key metrics, operational events, and occurrences during your 12-hour shift.
What we're looking for
Experience: 3+ years of proven, high-volume experience as a dispatcher in the transportation, fleet, shipping, or logistics industry. Knowledge and understanding of DOT/FMCSA regulations as they relate to Hours of Service and general compliance.
Tech Savvy: Highly proficient with modern communication and logistics tools, including order management systems, dispatching software, TMS (Transportation Management System) and instant messaging platforms (e.g., Slack and Zoom).
Soft Skills: Outstanding organizational skills, the ability to effectively multitask, and sound judgment for critical thinking and rapid decision-making under pressure.
Communication: Excellent written and verbal communication skills, with the ability to convey complex information clearly and calmly to drivers, AVOs, and client personnel.
Data Proficiency: Experience with fast, accurate data entry and a background in running reports or performing basic operational analytics.
Required Availability: Must be able to work a full 12-hour shift, primarily on site at our Fort Worth, TX office (near Alliance Airport). Possible "overnight schedule" - flexibility and responsiveness are essential.