IT Services and Support Engineer (L1) - Immediate Start!
Are you a proactive IT professional looking for your next hands-on role? We are urgently seeking a dedicated L1 support engineer to join our team based at our main office in Hammersmith.
The Details:
- Job Title: IT Services and Support Engineer
- Location: Office-based in Hammersmith, London
- Working Pattern: 5 days per week onsite, 9am to 6pm. Occasional travel to one of our 6 UK-based sites may be required.
- Contract Duration: Initially 3 months with strong potential for further extension.
- Day Rate: £225/day (Inside IR35 via Umbrella).
- Start Date: ASAP.
About the Role:
In this position, your main duty will be to ensure the smooth operations of our delivery centre.
- Providing day-to-day technical support to employees for internal laptops, desktops, software, and hardware.
- Working with the internal helpdesk tool to review, acknowledge, remedy, and resolve all assigned end-user tickets in a timely manner.
- Maintaining asset management systems and performing stock-takes of IT-related hardware such as laptops and headsets.
- Working with 3rd party vendor support contacts to resolve technical problems with desktop computers, peripheral equipment, audio-visual technologies, and software.
About You:
This role requires independent analysis, communication, and problem-solving, with work performed with little supervision. To be successful, you will need:
- A minimum of 2 years full-time work-related experience.
- To be educated to degree level. Any IT-related certificates would be a bonus.
- Demonstrated proficiency installing and supporting Windows 10/11 , alongside experience installing and supporting Mac OS.
- Experience of configuring and troubleshooting Apple and Samsung mobile devices.
- An understanding of basic Networking concepts including TCP/IP.
- The ability to lift and handle packages/hardware with an approximate weight of 25kgs.
- Ownership of a car would be beneficial.
If you are highly organised with a strong work ethic and a commitment to customer service excellence, we want to hear from you! Please apply here or share your updated CV to saisaranya.gummadi@randstaddigital.com
Randstad Technologies is acting as an Employment Business in relation to this vacancy.