Customer Support Consultant – Fintech & Digital Payments
CommunicationCustomer CareReliability
ENVIRONMENT:
Our client, a company operating in the digital payments and fintech space, is looking for a proactive and customer focused individual to join their Customer Support team. This role is best suited to candidates with previous experience in customer service, payments support, or a digital platform environment who are comfortable assisting merchants and customers with payment related queries. The successful candidate will play a key role in supporting users, investigating transactions, and ensuring a smooth payment experience across the platform as well as using their leadership qualities.
DUTIES:
- Provide customer and merchant support related to digital payments
- Assist users with payment queries and guide them through payment processes
- Search, track, and investigate transactions to resolve issues
- Support merchants in navigating dashboards and understanding payment flows
- Identify transaction trends and escalate potential issues where required
- Assist with enabling, disabling, or adjusting payment channels
- Work with eCommerce merchants to resolve basic plugin or payment method issues
- Maintain accuracy, professionalism, and quality in all customer communications
- Leadership abilities.
REQUIREMENTS
- Matric (Grade 12) essential
- Previous experience in customer service, support, or payments related roles preferred
- Has previous leadership experience
- Experience working with payment platforms, fintech systems, or digital products advantageous
- Strong communication and problem-solving skills
- Comfortable investigating transactions and resolving customer queries
- Good computer literacy and ability to work across multiple systems
- Ability to work in a fast-paced environment and manage multiple queries
- Professional, reliable, and customer focused
WORKING HOURS:
- This role operates on a rotating shift schedule.
- Morning Shift – 7:00 AM – 3:00 PM or 4:00 PM
- Afternoon / Night Shift – 3:00 PM or 4:00 PM – 12:00 AM
- Weekend Shifts – 8:00 AM – 5:00 PM (on rotation, not every weekend)