About the Role
What is the role?The 40 Duke Concierge Consultant plays a key role in delivering a seamless, elevated client journey by combining Front of House reception responsibilities with concierge-level service. This role acts as a central point of contact for clients, partners and internal teams, ensuring exceptional service delivery, operational excellence, and personalised experiences in line with Selfridges Values.You will:Client Experience:Deliver a warm, genuine welcome to all clients and guests, including VSP, VVSPs and PS clientele and support high-profile and special occasion visitsManage client check ins at Personal Shopping and act as a knowledgeable and proactive point of contact for client enquiries, both in person and remotelyInbox and Enquiry ManagementManage and respond to shared inbox enquiries and phone calls in a timely mannerHandle high volume correspondence during peak trading periods, newsletter launches and eventsAppointments, Booking and StandardsCoordinate Personal Shopping room bookings and appointment calendars as well as manage walk in requests, initial consultations and referralsEnsure suite standards are maintained and that any defects or issues are reported to management and resolved promptlySupport in reservations for the F and B areas collaborating effectively with the operator so the journey for our guests is seamlessConcierge and Partnership SupportManage client shopping requests, referrals from hotel concierges and other external partners and any other ad hoc requests with professionalismSupport partnership initiatives with internal or external brandsOperational and Administrative SupportProvide operational and administrative support including, coordinating same-day delivery services, dispatch queries and client collectionsManage product requests, alterations, courier services and shopping deliveriesMaintaining trackers and completing opening and closing checklistsSupport the delivery of end of day and weekly reportingEvents SupportSupport the events team with administrative tasks such as guest confirmations and communicationsProvide on the day support, such as managing guest flow, to ensure a smooth and premium client experiencesBe flexible to work shifts aligned with NEW Destination opening hours, and on occasion available to stay until the destination closes, such as to support with events in the space.How you’ll do it…you will be:Warm and approachable, with strong interpersonal skills and a focus on building and growing relationshipsExcellent verbal and written communication and stakeholder management skills, with a collaborative and engaging approach.Professional and discrete, with a proven experience working in a customer-facing environment with high-net-worth clientsHighly organised, efficient, and detail orientated with strong administrative skillsAdaptable and resourceful, with strong multi-tasking and prioritisation skillsProactive and customer focused, looking for ways to elevate the client experience and ensure they receive exceptional customer serviceThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business.