- Excellent career progression and development
- Competitive salary with commission
About Our Client
Our client is a well-established organisation within the retail sector. They operate as part of a medium-sized team, focusing on delivering high-quality products and services to their customers in the healthcare industry. Their commitment to excellence ensures a professional and rewarding work environment.
Job Description
- Engage with customers to understand their needs and provide tailored product recommendations.
- Allocate a significant portion of time (80%) to proactive outbound calling for retention, reactivation, and new business opportunities, this is a significant part of the role.
- Execute telesales campaigns to promote seasonal products, initiatives, and new product lines.
- Identify upsell and cross-sell opportunities during calls, quotes, and follow-up.
- Manage and grow a portfolio of smaller accounts with a consultative approach.
- Share customer insights, feedback, and improvement ideas with relevant teams.
- Build and maintain strong relationships with customers to ensure long-term satisfaction.
- Handle customer queries, complaints, and feedback in a professional and timely manner.
- Collaborate with internal teams to ensure efficient order processing and delivery.
- Identify opportunities to upsell and cross-sell products to enhance sales performance.
- Meet and exceed individual and team sales targets within the retail environment.
- Maintain accurate records of customer interactions and sales activities.
- Stay updated on product knowledge and industry trends to provide informed advice to customers.
The Successful Applicant
A successful Customer Success and Sales Advisor should have:
- Proven track record in sales, account management, or customer success - ideally in B2B or healthcare.
- Confident communicator with the ability to build trust and influence decisions.
- Skilled in managing sales pipelines, campaigns, and customer support cases.
- Competent in CRM and ticketing systems (e.g.,Creatio, Salesforce).
- Able to balance revenue targets with a customer-first mindset.
What's on Offer
- Competitive salary of £28,000 with commission (OTE 33k)
- Permanent position based in Manchester with opportunities for growth.
- Comprehensive training and development programmes.
- A supportive and professional work environment in the retail industry.
- Potential to build a rewarding career as a Customer Success and Sales Advisor.
If you are passionate about customer service and sales, and are looking for a fulfilling opportunity in Manchester, we encourage you to apply today!
Contact
Lewis Allen
Quote job ref
JN-062026-7047966
Phone number
+441618286227
Job summary
- Job function
- Business Support
- Subsector
- Customer Services
- Consultant name
- Lewis Allen
- Consultant phone
- +441618286227
- Job reference
- JN-062026-7047966