Field Officer

We are looking for a driven Field Officer to join Wave as we launch our operations in the DRC, where you will manage product rollouts and help build our agent and merchant network on the ground. You will represent Wave in the field, overseeing distribution and marketing activations while ensuring our services are accessible to the communities we serve. You will also engage directly with users, agents, and merchants to better understand their needs and challenges related to money transfers and financial services, providing valuable insights to inform our local strategy. In this role, you'll:  Ensure agent quality and compliance with legal and policy requirements. Guarantee the agent network is fully trained on applications, the contents of the contract before signing, rebalancing options, fraud management, etc. Collaborate with the BTL team to build a well-branded, well-equipped agent network. Collaborate with the agent liquidity team to monitor cash and float availability at agent locations. Manage risk through routine visits to report emerging issues and assess agents' performance in your territory. Identify underperforming agents, close them, recover Wave items and equipment, and ensure branding materials are removed. Be the primary contact for all agency networks acquiring Wave products in your territory. Champion excellent customer service among distributors and agents within your territory. Requirements Fluent in English & French, with ideally a good command of one additional local language. Experience working with informal merchants, market vendors, or agent networks is a plus. 2–3 years of experience in field sales, microfinance, telecoms, or fintech. Willingness to travel extensively within the assigned zone. Comfortable working in fast-paced, sometimes challenging field conditions. High level of integrity and reliability. Key details Location: We are hiring for this position in various locations between Kinshasa and Congo Central. Our salaries are competitive and calculated using a transparent formula based on your level of experience and location. We pay your health insurance premium for you and your dependents. We support working parents - we offer generous parental leave policies (26 weeks for mothers and 4 weeks for fathers) and subsidized child care when you return to work. We help you live your most whole life now - we subsidize gym memberships and fitness classes. Airtime reimbursement. You might be a good fit if you Are excited about working in the field, as this is a largely field-operations role. Detail-oriented and seek to achieve excellence in everything you do. Are a clear and proactive communicator, able to independently follow through on tasks and able to manage team priorities effectively. Enjoy teamwork, but also know how to work well independently. Are intellectually curious, creative in the way you go about tackling problems, and embrace failure as a means to spark innovation and growth. Communicate effectively and often, both in writing and in person, to the point of over-communication. Demonstrate tenacity and a willingness to go the distance to get something done. Are tech-savvy: comfortable navigating Excel and onboarding new tools.