Terrain Cafe | Host | Glen Mills

Terrain Café is a chef-driven, garden-to-table restaurant that celebrates seasonal ingredients and the art of gathering through thoughtful menus and warm, welcoming spaces rooted in craftsmanship and heartfelt hospitality.  

 

As a Host, you are the first and last point of contact for our guests—playing a critical role in shaping their experience. From warm greetings to organized table flow and real-time communication with service teams. This role requires composure, attention to detail, and a natural sense of hospitality. You'll help manage reservations, waitlists, and guest preferences while contributing to a smooth and memorable dining atmosphere. 

• Guest Experience 

  • Greet and seat guests with warmth, efficiency, and professionalism. 

  • Assist with coats, strollers, accessibility, and special seating needs. 

  • Accommodate guest requests (e.g., highchairs, dietary restrictions). 

  • Follow brand Steps of Service from arrival to farewell. 

  • Maintain a calm, polished demeanor—even during peak periods. 

  Reservations & Table Management 

  • Use online restaurant booking tools, such as OpenTable, to manage reservations and waitlists. 

  • Strategically assign tables to maintain pacing and optimize flow. 

  • Accurately quote wait times and provide timely updates to guests. 

  • Confirm reservations, special requests, and private dining notes. 

  Communication & Coordination 

  • Relay guest preferences, celebrations, and allergies to servers and BOH. 

  • Manage call volume, phone messages, and requests for management to follow up. 

  • Communicate actively with managers to adjust seating and service needs. 

  • Participate in team check-ins and pre-shift meetings. 

  • Serve as a liaison between front- and back-of-house teams. 

  Operational Support 

  • Complete all opening, running, and closing duties at the host stand. 

  • Monitor table status and assist with turn times and resets. 

  • Keep host stand, entrance, and shared spaces clean and organized. 

  • Enforce café policies regarding large parties, pets, and decor guidelines. 

  • Assist with online ordering kiosk, pickup orders, and delivery drivers. 

  Atmosphere & Culture 

  • Use positive body language, clear communication, and a professional tone. 

  • Represent the brand’s welcoming, accommodating, and garden-inspired ambiance. 

  • Follow all safety, cleanliness, and hospitality protocols. 

• • 1+ year of hosting or customer service experience preferred. 

  • Confident communicator and calm under pressure. 

  • Familiarity with OpenTable or similar systems. 

  • Strong multitasking and organizational skills. 

  • Flexible availability preferred- may include mornings, evenings, weekends, and select holidays. 

  • Able to lift up to 50 lbs. and remain on your feet for extended periods. 

Why Work with Us? 

• Become part of the URBN family (Terrain, Anthropologie, Free People, Urban Outfitters) with opportunities for growth, cross-training, and advancement 

• Join a distinctive garden-to-table restaurant rooted in craftsmanship offering thoughtful seasonal menus   

• Warm, welcoming spaces supported by a collaborative, hospitality-focused team culture 

• Employee perks, discounts & benefits across URBN brands 

Benefits 

Eligible full-time employees enjoy access to URBN’s competitive benefits package, including: