Microsoft Dynamics Analyst

<strong>Required</strong> <ul> <li>Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred</li> <li>Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future</li> <li>Must reside in the United States (does not include Alaska or Hawaii)</li> <li>Must be able to work a schedule within U.S. Central Standard Time core business hours.</li> <li>Must be committed to incorporating security into all decisions and daily job responsibilities</li> <li>Highly experienced professional with an in-depth understanding of Marketing concepts and how technology is used to meet the needs.</li> <li>Uses broad expertise, knowledge, and skills to resolve a wide range of complex issues; contributes to development of company objectives and principles to achieve goals in creative and effective ways.</li> <li>Focus is on operational, tactical, and strategic activities.</li> <li>Assists in the development of strategic planning for department.</li> <li>Works on large, complex assignments. Prepares and delivers informal and formal presentations to own team, department, other IT teams, and business partners.</li> <li>4+ years' experience in technical analysis including workflow automation, process flows, and data diagrams, reporting and analysis</li> <li>2+ years' experience Microsoft Dynamics 365 CRM</li> <li>1+ year of experience with D365 for Marketing / Customer Insights</li> <li>Familiarity with regression testing, release testing, and/or troubleshooting system issues</li> <li>Experience complying with data security standards, global systems and working on large data integration initiatives</li> <li>Experience in leading projects from requirements gathering to effectively communicating with various levels of employees throughout the organization</li> <li>Must be organized with the ability to handle multiple projects simultaneously and adhere to timelines</li> <li>Ability to evaluate process improvement opportunities incorporating KPIs</li> <li>Must have strong attention to detail and ability to document both system design information and processes</li> <li>Ability to identify root cause and conduct initial investigation into problems as they arise</li> <li>Ability to partner with software development team members to communicate a detailed understanding of requirements</li> <li>Ability to clearly define and create detailed documentation to describe complex business processes to the lowest level</li> <li>Ability to validate that new software release are production ready and provide documentation for it to end users</li> <li>Prior success facilitating team meetings, daily standups, providing status reports, and conducting analysis</li> <li>Work well in a team collaborative setting, coordinating work and addressing work prioritization, escalating to management when necessary</li> </ul> <br /> <strong>Preferred</strong> <ul> <li>Experience using JIRA/Confluence or another Project Tracking System</li> <li>Experience with Microsoft Power Platform, specifically Power Automate and Power Apps</li> <li>Professional experience as a Software Analyst, Business Analyst, Product Owner, Scrum Master or similar</li> <li>Experience working within the Agile methodology</li> <li>Good knowledge of Word, Excel, Power Point and Visio</li> </ul> <br /> <strong>Responsibilities</strong> <ul> <li>Facilitate and document the functional/technical requirements gathering for the application including the data integrations necessary to deliver the Kronos Workforce Central product.</li> <li>Validate the alignment of the configured software to meet the functional and technical requirements for the product.</li> <li>Lead the rollout of the Kronos application across IT and the business. </li> <li>Monitor task automation and implements process improvements; recommends enhancements that result in increased quality, efficiencies, and overall value to the IT organization  </li> <li>Monitor the effectiveness of established service level agreements to manage customer expectations and quality standards; assists with defining new service level agreements in response to changing needs</li> <li>Document application issues within the problem management system with clear, concise, and accurate information; manages and tracks issue to resolution; communicates resolution to appropriate personnel</li> <li>Validate that new software releases are production ready and provides documentation to end users or support team members</li> </ul>