Technical Business Analyst

<strong>Qualifications<br /> Required</strong> <ul> <li>Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field. Advanced degrees preferred.</li> <li>Experience with software development processes, particularly Agile methodologies.</li> <li>Familiarity with APIs, data structures, SaaS architecture, and security protocols.</li> <li>Proficiency in requirements management tools and process modeling tools (e.g., Lucidchart, Mermaid, Figma).</li> <li>SaaS Background: Proven experience in a SaaS environment, with a solid understanding of subscription models, scalability, and cloud-based solutions.</li> <li>Analytical Skills: Exceptional ability to analyze complex systems and business processes.</li> <li>Communication: Strong written and verbal communication skills to articulate technical concepts to diverse audiences.</li> <li>Problem-Solving: A proactive mindset with a track record of developing creative, effective solutions to complex challenges.</li> </ul> <br /> <strong>Preferred</strong> <ul> <li>IIBA certification, or similar business analysis certifications.</li> </ul> <br /> <br /> <strong>Responsibilities</strong> <ul> <li>Collaborate with stakeholders and technical teams to gather and define business and technical requirements.</li> <li>Develop detailed documentation, including functional requirements, user stories, workflows, strawman UI designs and technical specifications.</li> <li>Work closely with software architects, developers, and UX designers to translate business needs into technical solutions.</li> <li>Serve as a bridge between business-oriented stakeholders and the engineering team to ensure a shared understanding of project goals. </li> <li>Analyze existing requirements definition processes to identify inefficiencies and recommend improvements.</li> <li>Define and document "as-is" and "to-be" process flows using methods such as gap analysis and impact assessments. </li> <li>Leverage experience in SaaS environments to define requirements for a multi tenant, scalable and user-centric clustered architecture.</li> <li>Address other technical considerations such as API integrations, data elements, role-based security, user accessibility and back-office admin tools for platform management.</li> <li>Lead meetings, interviews, and review sessions to align stakeholders and uncover hidden requirements.</li> <li>Provide ongoing communication and updates to ensure alignment between stakeholders and the technical team. </li> <li>Support User Acceptance Testing (UAT) by participating in the creation of test cases, validating functionality against requirements, and ensuring quality delivery.</li> <li>Assist in troubleshooting and resolving requirement-related issues during development and testing phases.</li> <li>Stay abreast of SaaS trends and best practices, contributing insights that drive the competitive advantage.</li> <li>Become a subject matter expert in PPM, CRM, ITSM, SDLC and BPM software platforms and competitors.</li> </ul>