Experienced IT Analyst responsible for the stability, security, and ongoing improvement of enterprise IT environments. The role delivers end-user support, manages servers, networks, virtualisation and cloud platforms, and contributes to cybersecurity, resilience, and infrastructure projects while supporting users both remotely and on-site.
Overview Job Description:
This role plays a key part in ensuring the reliability, security, and performance of the organisations IT estate. You’ll provide hands-on technical support across infrastructure, systems, and end-user technology, while contributing to projects, cybersecurity initiatives, and continuous improvement across a multi-site environment.
Main Duties and Responsibilities:
End-user Technology & Support:
- Installing, configuring, and maintaining end-user hardware including desktops, laptops, mobile devices, thin clients, peripherals, and cabling.
- Deploying, configuring, and supporting a wide range of business applications and software platforms.
- Delivering high-quality end-user support and training, both remotely and on-site.
- Resolving incidents and requests via the IT helpdesk, meeting agreed service levels.
Infrastructure, Systems & Cloud:
- Supporting server environments and core IT systems.
- Configuring, maintaining, and troubleshooting network infrastructure including switches, routers, and related devices.
- Managing virtualised platforms (VMware/Hyper-V) and cloud services including Microsoft 365 and Azure.
- Proactively monitoring system performance, identifying risks and implementing preventative actions.
- Implementing and maintaining backup and disaster recovery solutions.
Security, Projects & Governance:
- Applying IT security best practice across infrastructure, networks, and end-user environments.
- Contributing to cybersecurity initiatives, including access controls, MFA, VPNs, and secure multi-site connectivity.
- Participating in IT projects from design through migration and deployment.
- Maintaining clear SOPs and technical documentation.
- Staying informed on emerging technologies, industry trends, and best practice.
Operational Considerations:
- Participating in a limited on-call rota and occasional out-of-hours work for critical maintenance.
- Working independently while collaborating within a supportive IT Team.
- Operating effectively in a fast-paced environment with competing priorities.
Essential Skills & Experience:
- Proven experience in a similar IT support or infrastructure role.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication skills, able to explain technical issues clearly to non-technical users.
- Strong experience with Windows Server environments (AD, GPO, DNS, DHCP).
- Solid networking knowledge (TCP/IP, routing, switching).
- Hands-on experience with virtualisation (VMware or Hyper-V).
- Working knowledge of Microsoft 365 and Azure.
- Experience securing multi-site environments using MFA, VPNs, and access controls.
- Familiarity with backup and disaster recovery solutions.
- Sound understanding of cybersecurity principles.
- Full UK driving licence.
Desirable Skills & Experience:
- Scripting or automation experience (e.g. PowerShell).
- Exposure to wider platforms and tools (e.g. Power Platform, SharePoint, telephony, Linux, or e-commerce systems).
- Industry experience within manufacturing or automotive environments.
- Relevant certifications or degree-level education.
- 5+ years’ experience in IT roles.
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