About the Role
<p>Are you a successful and experienced <b>Business Administrator</b> who loves to manage all aspects of a business office, and who thrives being the central cog in a business?</p>
<p>Are you frustrated because you’re not getting support, or being rewarded appropriately by your present employer?</p>
<p>Are you highly organised, have strong attention to detail, able to work in a fast-paced environment, and remain calm under pressure?</p>
<p>If this is you, and you want to join a supportive environment that recognises and appreciates your diligent efforts, then read on.</p>
<p>Our client is a fast-growing, independent pump distributor supplying customers across the UK. With a strong e-commerce presence and a growing portfolio of engineered solutions, they are entering an exciting phase of structured growth.</p>
<p>They are now seeking a competent, experienced and highly organised Office Administrator to strengthen their internal operations and support continued expansion.</p>
<p>This is NOT an entry-level role. The successful applicant will play a key role in supporting sales, accounts, customer service, and daily operational workflow. They will be responsible for maintaining high standards of accuracy, communication, and organisation across multiple systems.</p>
<p>Speed, attention to detail, and ownership are essential.</p>
<p><b>Experience That Would Suit This Role</b></p>
<p>Previous experience in a <b>fast-paced trade, industrial or operational environment would be highly advantageous.</b> This could include construction, civils, utilities, drainage, plant hire, builders’ merchants, plumbing / heating merchants, engineering supplies, logistics, trade counter sales or similar sectors.</p>
<p>These industries often require <b>strong organisation, quick communication, accurate order processing and the ability to manage multiple priorities at once</b> – all of which are important in this role.</p>
<p>Experience in these areas is not essential, but applicants should be <b>comfortable working at pace, following procedures accurately</b> and dealing with customers, suppliers and internal teams in a busy commercial environment.</p>
<p><b>Hours and Salary:</b></p>
<ul>
<li>Full Time: Monday – Thursday, 8am – 5pm; Friday, 8am – 4pm</li>
<li>Salary: £27,500 – £30,000</li>
</ul>
<p>Office work only.</p>
<p><b>What Our Client Offers:</b></p>
<ul>
<li>A stable, growing company with clear direction.</li>
<li>Structured processes and leadership.</li>
<li>A supportive but performance-driven culture.</li>
<li>Opportunity to grow as the business expands.</li>
<li>Competitive salary based on experience.</li>
<li>Healthcare Insurance after two years of continuous work.</li>
<li>Dental Insurance after two years of continuous work.</li>
</ul>
<p><b>Key Responsibilities:</b></p>
<ul>
<li>Managing and responding to incoming emails efficiently and professionally.</li>
<li>Processing sales orders and purchase orders accurately.</li>
<li>Creating and updating opportunities within CRM.</li>
<li>Maintaining accurate customer records.</li>
<li>Assisting with quotations and customer follow-ups.</li>
<li>Supporting accounts processes (invoicing, credits, supplier bills, reconciliation support).</li>
<li>Handling inbound calls professionally and confidently.</li>
<li>Liaising with suppliers and customers to resolve queries.</li>
<li>Supporting internal reporting and administrative processes.</li>
<li>Ensuring tasks are completed promptly and do not require chasing.</li>
</ul>
<p><b>Systems and Software Experience (Essential)</b></p>
<p>Applicants must have previous experience using:</p>
<ul>
<li>Accounting software (Xero, Sage, QuickBooks or similar).</li>
<li>CRM systems.</li>
<li>Microsoft Office (Outlook, Excel, Word).</li>
<li>High-volume email management.</li>
</ul>
<p>Fast and accurate typing skills are essential.</p>
<p><b>Whilst not essential, experience in basic finance or accounts administration would be advantageous, including:</b></p>
<ul>
<li>Purchase ledger processing.</li>
<li>Supplier payment runs.</li>
<li>Credit control / customer payment allocation.</li>
<li>Reconciling supplier statements.</li>
<li>Assisting with VAT preparation or month-end tasks.</li>
</ul>
<p>Candidates who understand the importance of cash flow, accuracy in financial records, and structured accounts processes will thrive in this environment.</p>
<p><b>The Ideal Candidate Will Be:</b></p>
<ul>
<li>Experienced in an office administration role (minimum 3+ years preferred).</li>
<li>Highly organised with strong attention to detail.</li>
<li>Comfortable working in a fast-paced environment.</li>
<li>Confident on the telephone.</li>
<li>Proactive rather than reactive.</li>
<li>Reliable and punctual.</li>
<li>Able to prioritise workload without supervision.</li>
<li>Calm under pressure.</li>
<li>Professional in written and verbal communication.</li>
</ul>
<p><b>Performance Expectations</b></p>
<p>Our client operates with measurable standards.</p>
<p>You will be expected to:</p>
<ul>
<li>Maintain inboxes at manageable levels daily.</li>
<li>Ensure CRM records are complete and accurate.</li>
<li>Minimise missed calls.</li>
<li>Process orders without avoidable errors.</li>
<li>Support the wider team in maintaining operational flow.</li>
</ul>
<p>Performance reviews will be structured and objective.</p>
<p><b>Cultural Fit</b></p>
<p>Our client values:</p>
<ul>
<li>Commitment</li>
<li>Reliability</li>
<li>Integrity</li>
<li>Ownership</li>
<li>Continuous improvement</li>
</ul>
<p>If you take pride in doing things properly, communicate clearly, and enjoy working in a business that is scaling with ambition, they would like to hear from you.</p>
<p><b>Availability</b></p>
<p>Our client is looking to fill this role promptly. Candidates who are available to start within two weeks (or sooner) will be viewed favourably.</p>
<p>Please state your current notice period within your application.</p>
<p>If you want to join a well-established business and be a catalyst for their future growth, then, this is the job for you!</p>
<p>Their selection process is unique in the marketplace and attracts motivated, productive team members, who they know will be successful and have a great career with themselves.</p>
<p>They look forward to hearing from you – don’t miss this opportunity. <b>Start your application NOW!</b></p>