Customer Support Specialist

Customer Support Specialist

Payroll Customer Support Advisor

£ - Hourly Rate Negotiable DoE

Initial 4 Weeks

Remote (UK)

Your New Role

We are working with a growing organisation that is looking for a Payroll Customer Support Advisor to join their team. This is a customer-focused role where you will provide first-line support to clients, investigating and resolving payroll queries, correcting calculation errors, and ensuring an excellent customer experience. You will be supporting a small portfolio of customers whose payroll has been impacted, working closely with internal teams to resolve issues accurately and efficiently.

Ensuring Your Success

You will have previous experience within payroll support, payroll administration, or customer service in a payroll environment. You'll be confident investigating payroll queries, communicating with customers, and resolving issues with accuracy and professionalism. System experience is not essential, but a good understanding of payroll processes, strong attention to detail, and excellent communication skills are key.

In Return

In return, you'll join a supportive team offering a fully remote role with a streamlined one-stage interview process. Full training will be provided where required, and you'll have the opportunity to make a real difference by helping customers through a critical payroll support project within a collaborative and fast-paced environment.

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