Clinical Specialist

<p><strong>Key Responsibilities:</strong></p> <p><strong>Clinical Support:</strong></p> <ul> <li>Provide expert clinical and technical guidance to physicians and staff during electrophysiology procedures and clinic visits involving vMap®.</li> <li>Educate, train, and support healthcare professionals on the safe and effective use of vMap®, including during initial onboarding and subsequent procedures.</li> <li>Assist in the onboarding of new customer sites through introductory meetings, workflow development, training, and support during initial use.</li> <li>Collaborate with the clinical and sales teams to manage case schedules and coordinate support.</li> <li>Contribute to research initiatives and provide structured feedback for product improvements and new features.</li> </ul> <p><strong>Sales Support:</strong></p> <ul> <li>Build strong, trusted relationships with physicians, lab staff, and hospital administrators.</li> <li>Partner with the sales, clinical, and leadership team to understand market dynamics, competitive landscape, and evolving customer needs.</li> <li>Independently identify clinical opportunities and relay key insights to sales and leadership teams to support growth initiatives.</li> <li>Travel (automobile and airplane) to meet with current and prospective customers to discuss, demonstrate, and support clinical adoption of vMap®.</li> <li>Network with hospital and clinic personnel to expand contacts and identify key decision-makers for future engagement.</li> </ul> <p><strong>Operational Support:</strong></p> <ul> <li>Manage vMap® system updates and maintenance at assigned sites, including software upgrades and inventory support.</li> <li>Foster positive, collaborative relationships across internal teams and with external partners.</li> <li>Complete documentation, training, and case reports promptly and accurately.</li> </ul> <p><strong> </strong></p> <p><strong>Minimum Qualifications:</strong></p> <ul> <li>Bachelor’s degree or equivalent professional experience.</li> <li>Strong technical aptitude with the ability to understand and communicate complex medical device information.</li> <li>Ability and willingness to travel extensively (more than 50%), including overnight travel.</li> <li>Excellent verbal and written communication skills.</li> </ul> <p><strong>Preferred Qualifications:</strong></p> <ul> <li>2+ years of experience in medical device clinical support, cardiac electrophysiology, or equivalent education and experience.</li> <li>Experience supporting EP lab procedures or technologies such as 3D cardiac mapping or CRM devices.</li> <li>IBHRE CEPS certification is highly desirable.</li> </ul> <p><strong>Additional Requirements:</strong></p> <ul> <li>Valid driver’s license, reliable transportation, and current vehicle insurance.</li> <li>Satisfactory background and driving record (to be reviewed as part of the hiring process).</li> <li>Strong work ethic, reliability, professionalism, and commitment to quality.</li> <li>Ability to manage multiple priorities in a fast-paced, dynamic environment.</li> <li>Must meet all vendor credentialing requirements.</li> <li>Adhere to all company policies and procedures.</li> <li>Ability to stand, sit, and walk for extended periods (up to 8 hours/day).</li> <li>Environmental exposure to infectious disease and radiation.</li> <li>Ability to wear 7–9 lbs. of protective lead during procedures.</li> </ul> <p>Locations:  Toledo, OH or Detroit, MI</p>