Company:
Our client is a global leader in the dairy and nutrition industry, serving consumers and businesses in more than 100 countries. The company is committed to innovation, sustainability, and delivering high-quality products while fostering an inclusive and collaborative work environment. Employees benefit from opportunities for professional growth, continuous improvement, and the chance to contribute to a purpose-driven organization with a strong international presence.
Job Description:
We are seeking a dedicated Customer Support Coordinator to join our Customer Operations team. In this role, you will support the delivery of high-quality customer service, ensuring accurate order processing and seamless communication with clients and logistics partners. This is an excellent opportunity for newcomers with a solid educational background in supply chain or logistics who want to gain practical experience in a dynamic environment.
Responsibilities:
- Assist in executing the Order to Cash process, including order entry, validation, and monitoring across digital channels such as EDI, web portals, and robotic tools.
- Monitor delivery outputs and identify discrepancies, collaborating with internal teams to resolve issues swiftly.
- Communicate proactively with customers and logistics partners, providing updates and managing expectations to enhance satisfaction.
- Support process improvement initiatives, particularly IT-related projects, by identifying gaps and contributing to automation and optimization efforts.
- Help with system testing, documentation, and cross-team routines to build strong foundational knowledge of supply chain processes.
- Work closely with colleagues across different departments, including Customer Supply Chain, IT, and Logistics.
Requirements:
- Recent university graduate or trainee with a background in Customer Operations, Supply Chain, Logistics, or related fields.
- Effective communicator fluent in Dutch, with good English skills (both written and spoken).
- Basic understanding of FMCG supply chain processes.
- Some experience or familiarity with customer service activities such as order processing, transport coordination, invoicing, and handling complaints/returns is preferred.
- Knowledge of ERP systems, digital order platforms, Salesforce, and SAP S4HANA is a plus.
- Available to work 20 hours per week from September 2023 through June 2027.
Other Information:
If you are interested and want to apply, please submit your application via the apply button below and contact me.
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