Gatehouse | Philadelphia | Host

Welcome and warmly greet guests on arrival. Answer telephone, take reservations and manage the efficient and timely seating of our guests to a table that best serves their wishes.

• Warmly and graciously greet all guests upon arrival
• Check coats or bags
• Answer phones, make reservations and take messages
• When immediate seating is limited, provide guests with estimated waiting time
• Take note of where guests are waiting and seat them when tables become available
• Maintain a professional, courteous attitude when confronted with hostile, impatient or irate guests
• Accommodate special seating requests for guests whenever possible
• Seat guests based on guest preferences and balancing of customer flow in service stations
• Relay guest notes to servers, kitchen and managers as needed
• Maintain supplies at the host stand according to restaurant checklist
• Print menus and beverage lists as needed
• Clean menus of food and stains
• Thank guests as they leave and invite them to return
• Process gift cards
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager

• 1+ year of hosting or customer service experience preferred. 

Why Work with Us? 

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.