Senior Helpdesk Engineer

<p><strong>Senior Helpdesk Engineer</strong></p> <p><strong>Location: Nottingham</strong></p> <p><strong>Salary: £35,000</strong></p> <p>We are looking for an experienced Senior Helpdesk Engineer to join our team at a company in Nottingham. As a Senior Helpdesk Engineer, you will provide technical support to our clients and customers, taking responsibility for troubleshooting and resolving customer service issues.</p> <p>The successful candidate will have a track record of excellent customer service and technical problem-solving. You must be able to demonstrate a good working knowledge of Windows and have experience in providing remote &amp; desktop support to customers.</p> <p><strong>Main Responsibilities</strong></p> <p>• Resolve customer service issues, including technical issues, in a timely manner<br /> • Provide remote support to customers<br /> • Troubleshoot and investigate technical problems<br /> • Assist with the deployment and maintenance of computer systems<br /> • Ensure adherence to technical policies and procedures<br /> • Monitor system performance and troubleshoot any issues as required<br /> • Liaise with third-party vendors when necessary<br /> • Provide technical guidance and training to colleagues and customers</p> <p><strong>Technical Skills Required</strong><br /> • Windows operating systems<br /> • Office 365<br /> • Networking protocols <br /> • Active Directory<br /> • Storage </p> <p>If you feel that you have the necessary skills and experience for this role, please apply for immediate consideration and interview, and to receive further details about the role!</p>