Spanish Speaking Banking Operations Specialist

Banking Operations Specialist – Spanish Market – Lisbon, Portugal Introduction A leading BPO company in Portugal is recruiting an Operations Customer Expert – Banking Expert for the Spanish market. In this role, you will support one of the UKs most innovative digital banks, providing high-level expertise to resolve complex banking issues for Spanish-speaking customers. Responsibilities Expert Customer Support: Provide high-quality assistance via chat, phone, and email. Complex Resolutions: Handle intricate inquiries related to accounts, payments, disputes, and transactions. Subject Matter Expertise: Act as a central point of knowledge for banking operations within the team. Financial Oversight: Manage fraud investigations, chargebacks, and detailed complaint resolutions. Strategic Guidance: Offer informed advice on financial services and banking processes. Knowledge Sharing: Mentor and support teammates to improve overall team performance. Compliance: Adhere strictly to internal procedures and international regulatory standards. Requirements Language Skills: Fluent Spanish and good English (both written and spoken). Experience: Minimum 12 months in Banking, Financial Services, Insurance, Billing, or Collections. Problem Solving: Strong analytical skills with the ability to manage complex cases independently. Tech Savvy: Comfortable navigating multiple digital platforms and banking software. Soft Skills: Excellent communicator and a collaborative team player. What is Offered Position: Full-time role based in Lisbon, Portugal. Hours: 40 hours per week on rotational shifts (24/7). Training: Comprehensive paid training program provided. Benefits: Health insurance from day one. Meal allowance card. Monthly holiday and Christmas allowances. Relocation Support: Flight costs reimbursed. Optional company-provided accommodation for those moving to Lisbon. This is an ideal opportunity for finance professionals looking to grow their careers within a multicultural environment in one of Europes most dynamic cities.