Head of Digital Workplace

Technet has exclusively partnered with a global organisation to appoint a Global Digital Workplace & End-User Services Lead. This is a confidential mandate; full details will be shared with shortlisted candidates under NDA.   You'll join a Group IT function leading a globally distributed service tower, improving the stability, security and day-to-day digital experience for thousands of colleagues worldwide. The remit spans endpoint strategy and operations, ITSM performance, vendor governance, and service maturity.   The opportunity This is a critical hire at a time of significant change, including a large-scale endpoint modernisation programme and the redesign of core workplace services. You'll bring calm, structure and pace, able to “helicopter in”, take ownership, and build a repeatable, scalable operating model.   Key responsibilities Own the global end-user services tower: performance, reliability, customer experience, and operational excellence across regions Lead and develop a dispersed team (including hiring, mentoring, objectives, performance and succession planning) Design and implement ITSM services, processes, standards and tooling, defining SLAs/KPIs and driving continual improvement Act as senior escalation point for complex incidents and service conflicts Define and own service roadmaps aligned to strategic objectives (modern workplace, collaboration, device lifecycle, support model evolution) Embed security, governance and compliance into operational delivery Manage key technology partners and third-party providers Oversee asset tracking and full device lifecycle management   What we're looking for Experience leading Digital Workplace / End-User Services / EUC functions in a global environment Strong ITIL / ITSM grounding with evidence of improving SLAs, KPIs and customer satisfaction Technical credibility across modern workplace technologies, ideally including: Entra ID (Azure AD), Intune, Autopilot Endpoint management within hybrid environments Device compliance and security controls Application packaging and monitoring Proven ability to lead through change and deliver outcomes at pace Strong stakeholder management and communication skills