Crisis Management Coordinator

Central London

Ref: 5517M

Global organisation delivering 24/7 emergency response, medical assistance, travel risk and security support services to clients worldwide.

Crisis Management Coordinator
Location: Central London
Salary: around £30,000 per annum depending on experience
Ref: 5517M

Main duties:
Provide 24/7 monitoring of global events and coordinate effective emergency responses for clients by managing and triaging crisis situations from the operations centre.

The role:
– Monitor global events and identify potential medical, security, political, or natural disaster incidents affecting clients
– Coordinate and manage emergency responses
– Act as the primary point of contact for clients during assigned shifts, handling emergency calls and requests
– Triage incidents and escalate critical situations to the appropriate internal teams or external partners
– Support operational planning and assist managers during live crisis or major incident responses
– Maintain accurate case records, documentation, and updates within internal systems
– Liaise with third-party providers and support services to organise assistance, evacuations, or risk solutions for clients.

– Strong communication skills, including handling senior clients professionally
– Experience working in a 24/7 operations centre coordinating incidents, emergencies, travel risk or medical assistance
– Excellent attention to detail for accurate reporting and case management
– Proactive approach with good decision-making and prioritisation skills
– Ability to work well in a team and within a fast-paced operations environment
– Flexibility to work rotating shifts, including nights and weekends
– A second language (French, German, Spanish, Mandarin or Arabic) is desirable but not mandatory

Between £30,000 per annum and £32,500 per annum depending on relevant experience